1 Reply Latest reply: Dec 2, 2012 1:39 PM by b noir
pairal Level 1 Level 1 (0 points)

Lately, when I try to run Quicktime (7.7.3 1680-64) in Windows-7 64-bits, the process begins and it shows in the task bar, but the window doesn't appear (it had been working normally in this PC for two years with no problem).

 

But if I right-click a video file and select open with Quicktime, it runs OK, and then I can open other files from Quicktime.

 

I've tried to repair Quicktime, and also I've unistalled Quicktime and reinstalled it, but it keeps failing.

 

Any idea?


PC Desktop - Dell Studio XPS 8100, Windows 7, Windows 7 Home Premium 64 bits
  • 1. Re: QuickTime does not start (but right-clicking a file works!)
    b noir Level 9 Level 9 (71,995 points)

    A QuickTime display preference may have blown up for you.

     

    If that's what is afoot, rebuilding the QuickTime preferences can help, although it can be a bit of a trial to track them down on the 64-bit systems.

     

    Close any of the QuickTime Player buttons that are currently in your taskbar.

     

    Now we need to change some view settings on the PC. (The preferences are kept in hidden folders.)

     

    In your Start menu, open Computer.

    In your Organise menu, select Folder Options.

    In the View tab, make sure that "Show hidden files and folders" is selected.

    Click OK.

     

    Next we'll navigate to your AppData folder.

     

    In Computer, open Local Disk C:\ or whichever drive your user documents are stored on.

    Open the "Users" folder.

    Open the folder with the name of the Windows User account in which the QuickTime Player isn't displaying properly.

    Open the "AppData" folder.

     

    Now the hunt for the QuickTime preferences begins.

     

    Open the "Roaming" folder.

    Open the "Apple Computer" folder.

    Do you see a "QuickTime" folder in there? If so, drag that out onto the Desktop. Now try launching the QuickTime Player.

     

    If there was no QuickTime folder in \Roaming\Apple Computer\, or if the QuickTime Player still isn't displaying properly

     

    Quit any QuickTime player buttons in the Taskbar.

    Go back into the "AppData" folder.

    Open the "Local" folder.

    Open the "Apple Computer" folder.

    Do you see a "QuickTime" folder in there? If so, drag that out onto the Desktop. Now try launching the QuickTime Player.

     

    If there was no QuickTime folder in \Local\Apple Computer\, or if the QuickTime Player still isn't displaying properly

     

    Quit any QuickTime player buttons in the Taskbar.

    Go back into the "AppData" folder.

    Open the "LocalLow" folder.

    Open the "Apple Computer" folder.

    Do you see a "QuickTime" folder in there? If so, drag that out onto the Desktop. Now try launching the QuickTime Player.

     

    Any of those measures help with the display problem?