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iMac (Late 2012) can't connect to App Store

503 Views 1 Reply Latest reply: Dec 2, 2012 7:34 PM by Linc Davis RSS
mattblum Calculating status...
Currently Being Moderated
Dec 2, 2012 3:53 PM

Just got the new iMac (late 2012 model) and I can't connect to the Apple App Store. Been on the phone with Apple Support all day and they can't figure it out. The computer connects to internet fine, as well as the iTunes Store, but it can't run Software Update, or get to the App Store at all.

 

Any ideas?

iMac, OS X Mountain Lion (10.8.2)
  • Linc Davis Level 10 Level 10 (107,860 points)
    Currently Being Moderated
    Dec 2, 2012 7:34 PM (in response to mattblum)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.

    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into a message.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

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