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210 Views 3 Replies Latest reply: Dec 3, 2012 1:15 AM by ssschmidt RSS
Louise596 Calculating status...
Currently Being Moderated
Dec 2, 2012 8:55 AM

I've been kicked out for 8 hours as I cannot remember my security answers I tried to reset in manage account but there is no option for that only to verify which I cannot do as I can't remember the answers someone please help

iPad (3rd gen) Wi-Fi
  • nickbyrd Level 1 Level 1 (120 points)
    Currently Being Moderated
    Dec 2, 2012 12:18 PM (in response to Louise596)

    This needs to be handled through Apple's Express Lane: http://expresslane.apple.com.

  • ssschmidt Level 4 Level 4 (2,460 points)
    Currently Being Moderated
    Dec 3, 2012 1:15 AM (in response to Louise596)

    The answers are case sensitive.  If you set up a rescue email, you can log in at appleid.apple.com by selecting manage, enter your appleID and password.  Then select "Password and Security".  You will be presented with 2 of your security questions.  If a Rescue Email address is on file, you should see a link below the second security question.  Click that, and a security question reset will be sent to your rescue email.  If you don't have a rescue email, your best bet is to go thru expresslane as suggested above, and schedule a callback to reset your security questions.  You can also call AppleCare at 1-800-MY-APPLE, and tell the advisor that answers that you need to reset your security questions.  If you choose this route, be expecting a long wait, as the hold times are fairly long right now.

     

    Hope this helps.

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