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TS3276: OS X Mail: Troubleshooting sending and receiving email messages

Learn about OS X Mail: Troubleshooting sending and receiving email messages

TS3276 The connection doctor, shows that smtp.live.com is not connecting?

2787 Views 33 Replies Latest reply: Dec 4, 2012 12:44 AM by Untzy RSS
  • sjallam2012 Calculating status...

    Untzy, did you do anything else? No change for me either. It is clearly something to do with the 'physical' connection into the Home Hub as why would BT fon work otherwise! Still get this error in connection doctor

     

    READ Dec 03 23:53:16.459 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.live.com -- port:587 -- socket:0x7fd11532b7a0 -- thread:0x7fd112276220

    220 BLU0-SMTP401.blu0.hotmail.com Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at  Mon, 3 Dec 2012 15:53:16 -0800

     

     

    WROTE Dec 03 23:53:16.475 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.live.com -- port:587 -- socket:0x7fd11532b7a0 -- thread:0x7fd112276220

    EHLO sean apple mac.home

     

     

    READ Dec 03 23:53:16.572 [kCFStreamSocketSecurityLevelNone]  -- host:smtp.live.com -- port:587 -- socket:0x7fd11532b7a0 -- thread:0x7fd112276220

    501 5.5.4 Invalid Address

  • sjallam2012 Level 1 Level 1 (0 points)

    Ok finally I seem to have cracked it by using BT's outgoing mail server rather than my email providers (in this case hotmail). Utilise this server mail.btinternet.com, it requires authentification so you need to have your bt account and password when setting up this smtp server. Access preferences in mail, select the smtp server list in advanced and add a new server. Make sure you are using this one when you send. The first time it will take a while. You also need to authenticate your email addresses with bt from within the account above if you've never done so. Whole process is described here http://www.pdoc.co.uk/btbroadband.shtml

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