Skip navigation

TS3276: OS X Mail: Troubleshooting sending and receiving email messages

Learn about OS X Mail: Troubleshooting sending and receiving email messages

TS3276 The connection doctor, shows that is not connecting?

2787 Views 33 Replies Latest reply: Dec 4, 2012 12:44 AM by Untzy RSS
  • sjallam2012 Calculating status...

    Untzy, did you do anything else? No change for me either. It is clearly something to do with the 'physical' connection into the Home Hub as why would BT fon work otherwise! Still get this error in connection doctor


    READ Dec 03 23:53:16.459 [kCFStreamSocketSecurityLevelNone]  -- -- port:587 -- socket:0x7fd11532b7a0 -- thread:0x7fd112276220

    220 Microsoft ESMTP MAIL Service, Version: 6.0.3790.4675 ready at  Mon, 3 Dec 2012 15:53:16 -0800



    WROTE Dec 03 23:53:16.475 [kCFStreamSocketSecurityLevelNone]  -- -- port:587 -- socket:0x7fd11532b7a0 -- thread:0x7fd112276220

    EHLO sean apple mac.home



    READ Dec 03 23:53:16.572 [kCFStreamSocketSecurityLevelNone]  -- -- port:587 -- socket:0x7fd11532b7a0 -- thread:0x7fd112276220

    501 5.5.4 Invalid Address

  • sjallam2012 Level 1 Level 1 (0 points)

    Ok finally I seem to have cracked it by using BT's outgoing mail server rather than my email providers (in this case hotmail). Utilise this server, it requires authentification so you need to have your bt account and password when setting up this smtp server. Access preferences in mail, select the smtp server list in advanced and add a new server. Make sure you are using this one when you send. The first time it will take a while. You also need to authenticate your email addresses with bt from within the account above if you've never done so. Whole process is described here

1 2 3 Previous Next


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.