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Troubleshoot iChat not connecting?

465 Views 1 Reply Latest reply: Dec 3, 2012 2:07 PM by Ralph Johns (UK) RSS
jnojr Level 1 Level 1 (0 points)
Currently Being Moderated
Dec 3, 2012 9:18 AM

I have four accounts configured in iChat 6.0.2 (1011) running under 10.7.5 Lion  Three connect just fine.  The fourth, my Google Chat account, will say "Connecting..." for a little while, then "Disconnected".  How do I find out what it's unhappy about?  Yes, I know I could delete and re-add the account, etc.  But rather than blindly stab at possible solutions, how do I find out what the actual issue is?  Where are the error messages or logs?

Mac OS X (10.7.5)
  • Ralph Johns (UK) Level 9 Level 9 (66,840 points)
    Currently Being Moderated
    Dec 3, 2012 2:07 PM (in response to jnojr)



    There may be something in the Console App (Applications/Utilities) although iChat and Messages tend to be relatively good at at least telling you something.


    This sounds like it is not even getting a response from the Google server.

    Check the iChat Menu > Preferences > Accounts > Google Account.

    In Server Settings does it list Port 5223, and is using SSL ?


    Go to the Account Info tab and untick "Use this Account"

    Go back to Server Settings and Change the port to 443  (Google accepts logins on this port)


    You may also want to check your router is allowing connections on port 5223.

    (If it is using Port Forwarding to do this is the computer at the IP that the Port Forwarding is pointing to)

    If you are using UPnP then there should be no problem.



    10:07 PM      Monday; December 3, 2012

    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"


      iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.2)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
     Couple of iPhones and an iPad

    "Limit the Logs to the Bits above Binary Images."  No, Seriously


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