Skip navigation

iPhone 5 calls go straight to voice mail

109660 Views 66 Replies Latest reply: Feb 27, 2014 2:25 PM by Ancyancy RSS
1 2 3 ... 5 Previous Next
xpd52080 Level 1 Level 1 (0 points)
Currently Being Moderated
Oct 15, 2012 4:54 PM

This happens sometime, not always.


The caller heard one rang then the call went direct to voice mail.

I was in the full bar services area and can still receive email and IM via LTE, but I did not see any missed call notification nor incoming calls.

This happenes to my AT&T iPhone 5.

The Do Not Disturb and Airplane Mode are both off

How can I fix this?

iPhone 5, iOS 6
  • William Rivas Level 5 Level 5 (4,225 points)
    Currently Being Moderated
    Oct 15, 2012 5:08 PM (in response to xpd52080)

    xpd52080 wrote:

     

    This happens sometime, not always.


    The caller heard one rang then the call went direct to voice mail.

    I was in the full bar services area and can still receive email and IM via LTE, but I did not see any missed call notification nor incoming calls.

    This happenes to my AT&T iPhone 5.

    The Do Not Disturb and Airplane Mode are both off

    How can I fix this?

    Go to settings/general/reset/reset network settings. That should do it.

     

    Phantom09-2.jpg

    MacBook Air, OS X Mountain Lion, iPhone 5 32GB iMac 2.93 (2)
  • gdoan Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 16, 2012 6:09 PM (in response to William Rivas)

    This has been happening to me, too. I don't believe that resetting the Network Settings will fix it. I called Apple support a few days ago about this issue and they told me to do a full reset of the device and restore from backup, which I did. So far, the problem has happened twice since then. Restarting the phone does make the phone start 'working' again (I will know when someone is calling) - until the next time it stops working properly . . .

  • kuro0430 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2012 3:13 PM (in response to xpd52080)

    No solid solution as far as I know. I experienced it for the first time today.

     

    I've reset the network settings stated above and it may have worked. It's interesting that when I tried test calling myself from a landline, I see the LTE kicks down to 4G signal, then back up to LTE when the call is done. The data band and cell band are different right? It may be an intermittent downtime on AT&T's end rather than an iPhone issue.

  • Adog1130 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2012 10:47 AM (in response to xpd52080)

    Try backing your phone up to icloud and restoring as new

  • gdoan Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 28, 2012 2:55 PM (in response to Adog1130)

    Did that. Didn't make a difference.

  • richardpk82 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 2, 2012 7:27 PM (in response to gdoan)

    I have the same issue happening to me. I have had calls go directly to voicemail without the phone ringing, and I don't receive the voicemails until 20-30 minutes after the call. I also have friends telling me that they arent receiving some text messages or picture messages. It seems to happen with Tmobile folks. Not sure whats up, all I know is this never happened with my Verizon 4S. AT&T referred me to Apple, and Apple said to reset the phone and restore if it continues to happen.

  • dksdapple Level 1 Level 1 (40 points)
    Currently Being Moderated
    Dec 3, 2012 12:33 AM (in response to xpd52080)

    Is anyone using a signal booster?

  • thoness Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 3, 2012 2:41 PM (in response to xpd52080)

    Tried all those common fixes as well without success. I thought all this beta testing by real consumers was left for android devices not us apple users. Surely hope they fix it soon. But without the media going up in arms I don't expect much.

  • TheArmyOfOne Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 14, 2012 6:09 AM (in response to xpd52080)

    I'm on the same boat! It's a big problem to have! I have iPhone 5 on AT&T and people can't reach me, voice mail shows up 20-30 min later. I can't work with this type of service... I tried everything there is, resetting network settings, restoring, changing phones. Nothing works... Something is blocking sell service from coming through. Is there a way to get SMS reminder of the calls we miss? I know in Europe they have that option and its a lifesaver. Something needs to be done or at least investigated.

  • zenra Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 2, 2013 6:13 AM (in response to xpd52080)

    I've owned an iPhone 3GS and 4S, both had this intermittent calls-going-straight-to-voice-mail problem. I've also talked to other iPhone users who have had the same experience, my partner among them.

     

    Do Apple monitor these forums? Is this something they are aware of and have invstigated?

  • Barry Make Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 7, 2013 5:47 PM (in response to xpd52080)

    ATT had me do all the above and the issue persists. I was told by ATT that I needed a new SIM card. They are sending me one overnight; my suspicion is it won't solve the problem but I'll keep you informed.

  • jrwohlwend Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 11, 2013 1:03 AM (in response to Barry Make)

    Hi

     

    I had this issue with iPhone 5 also.  Rebboted, restored as backup, then as new iphone, replaced SIM card, replaced phone.  No luck.  But when I was at Apple store, guy helping me said if it happens with new phone, call ATT back, and ask them to reprovision the phone.  For some reason, the network might still think I am using iPhone 4S, which was my previous phone.  Bingo, not one issue since I had ATT do that.

     

    Hope this helps.

1 2 3 ... 5 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.