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Sync error AND can't uninstall AND can't download new iTunes

419 Views 4 Replies Latest reply: Dec 4, 2012 6:21 PM by tumsterfest RSS
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Dec 3, 2012 11:08 AM

So last week I tried to add some stuff to my iPod because I hadn't in a while. When I connected it to the computer and opened iTunes, I got an error message about the sync-up.

 

I got on the 'net to download an iTunes update (10.7 at the time, I believe) to see if that would help.  After trying five times, I gave up.  Nothing happens when I hit "Download Now." I'm confident it has nothing to do with pop-up blockers or security settings.  I double-checked them just to be sure.  And it's not like I haven't downloaded other stuff recently.

 

OK, so I try uninstalling iTunes to see if that helps.  Nope; can't do that either.  I get a message basically saying I'm not allowed.

 

I've been about four hours on this problem by now, including scouring online message boards for an explanation.  Unfortunately, it seems I'm the only one having all of these problems at once.  I'm not sure if this is just iTunes being dumb or if this is part of a larger computer problem I'm having.

 

Any help would be appreciated.

iPod nano (5th generation), Windows XP

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