1 2 Previous Next 23 Replies Latest reply: Dec 8, 2012 6:30 PM by eleanorigby
eleanorigby Level 1 Level 1 (0 points)

I'd love nothing more than to input imap.mail.me.com, as per the help instructions, but my incoming server is greyed out so I cannot.  That window displays (greyed out) p03-imap.mail.me.com. I cannot figure out how to change or delete this. Outgoing mail works just fine.

 

And I am not getting all my emails. The weird thing is I am getting a few, just not all. What to do? I'm on a MacBook Pro OSX and the Genuis Guy helped me get to iCloud last time I was in for another issue. Really want this email to work as it is ad-free. Cannot be my server due to me getting some emails, but not all and everyone else in the house gets their emails (not on Apple).

 

Thanks in advance.


MacBook, OS X Tiger
  • 1. Re: Help with incoming email-NOT working right.
    eleanorigby Level 1 Level 1 (0 points)

    Oops--and even weirder, I am getting some emails onto my iPhone (3G), but not to my Mac. How is that possible? Clearly, I am clueless, but I'm getting a wee bit tired of all of this supposedly being "intuitive". It's anything but...

  • 2. Re: Help with incoming email-NOT working right.
    Csound1 Level 8 Level 8 (35,445 points)

    What version of OSX are you using, your profile says tiger, is that correct?

  • 3. Re: Help with incoming email-NOT working right.
    eleanorigby Level 1 Level 1 (0 points)

    No, I'm on Lion. Not sure why my profile says Tiger, but if I chose that, it was by accident (I may have had Tiger with my old Mac).

     

    I got YOUR email, so something works.

  • 4. Re: Help with incoming email-NOT working right.
    Csound1 Level 8 Level 8 (35,445 points)

    OK, Lion.

     

    In System Preferences>iCloud, switch mail off, reboot and switch it back on again.

     

    And you can (should) change your profile.

  • 5. Re: Help with incoming email-NOT working right.
    eleanorigby Level 1 Level 1 (0 points)

    Not worried about my profile at present-not even sure how to do that, but I'll figure that out later.

     

    I tried the reboot, which sounded like a sensible suggestion. It didn't work. But here's the thing: I saw on my iPhone that I had 5 new emails today. I opened 3 of them, but left 2 deliberately unopen to check them on my laptop (which is where I'm having trouble with email). I know I had 2 messages outstanding. They did not appear in my inbox (although the ones I had opened did). I tried "Get New Mail"-no success. I then checked my iPhone and they were still there--AND AS I WATCHED, THEY DISAPPEARED BEFORE ME. What on earth? They are gone. They're not junk, not in deleted messages, not in my inbox on either device, nothing. GONE.

     

    How does this happen? After that, I tried the reboot, to no avail. Is this a glitch on my hardrive? Is it Apple's way of driving me insane? This is a new MacBook. I am stumped. Please keep trying. I'm open to suggestions. Thank you.

  • 6. Re: Help with incoming email-NOT working right.
    Csound1 Level 8 Level 8 (35,445 points)

    eleanorigby wrote:

     

    Not worried about my profile at present-not even sure how to do that, but I'll figure that out later.

     

    I tried the reboot, which sounded like a sensible suggestion. It didn't work.

    I asked you to sign out of iCloud and then reboot, is that what you did? please tell me the messages that ocurred when you signed out. After rebooting you should sign back in.

  • 7. Re: Help with incoming email-NOT working right.
    eleanorigby Level 1 Level 1 (0 points)

    Nope-I misunderstood. You want me to sign out of iCloud, then reboot the whole computer? I will do so in a minute. Thank you for trying to help me! I have updated my profile as well.

  • 8. Re: Help with incoming email-NOT working right.
    eleanorigby Level 1 Level 1 (0 points)

    Ok, just went into System Pref > iCloud > turned mail off > rebooted entire computer > signed back into iCloud > found my mail (NOT THE EMAILS THAT HAD DISAPPEARED). Went into my mail in my Dock and no mail AT ALL! Then remembered had turned mail off > turned mail back on, restored my mail (but not the messages that disappeared themselves).

     

    Sent myself a test email. Nothing. No success. Like I have time to drive 40 minutes to get to the Genius Bar this month....

     

    Any other ideas?

  • 9. Re: Help with incoming email-NOT working right.
    Csound1 Level 8 Level 8 (35,445 points)

    Time to find out what is really in iCloud, go to www.icloud.com, sign in and check your email (this is the server that Mail is getting it's info from, it is the 'Original')

  • 10. Re: Help with incoming email-NOT working right.
    eleanorigby Level 1 Level 1 (0 points)

    Ok. All my mail is there--NOT the ones I sent to myself as tests and NOT the ones that disappeared in front of my eyes. One of those was from a friend who has just had a baby. I asked her to resend and she did. I opened it on my iPhone and so it's in my inbox.

     

    In fact, everything I open on my iPhone is in my inbox on my laptop and in iCloud. But if I see the little red icon telling me I have mail on my iPhone, I never see new mail in my inbox in my Mail in the Dock. And my incoming server to Mail remains greyed out.

    So, the quick and dirty solution that I'm using now is to open all my mail on my iPhone and then actually read it and deal with it once I get home. Yes, I am that antiquated. I don't check my personal email while at work (and I'm not even sure how to do so, but now that you've shown me the url to do so, I may change my habit...probably not. ). But I do realize my Mail should not be acting this way. I dislike dealing with email on my phone-the screen is small and I dislike typing one-fingered or double-thumbed.

     

    Anyway, thanks for sticking with me. I truly hope this is not a defect in my MacBook. The last time I had a defect in my MacBook, it was quite spendy... If it turns out to be that, I'll just keep doing what I'm doing.

  • 11. Re: Help with incoming email-NOT working right.
    Csound1 Level 8 Level 8 (35,445 points)

    Can you take a screenshot of the settings in Mail (on the Mac) and post it here (obscure email addresses please)

     

    It's not a defect in the Mac, it's a setup issue.

  • 12. Re: Help with incoming email-NOT working right.
    eleanorigby Level 1 Level 1 (0 points)

    Forgot to gray out my full name. Will post screen shot again. Sorry!

     

     

     

     

     

     

    ScreenShotMail2.png

    ScreenShotMail3.png

    ScreenShotMail4.png

  • 13. Re: Help with incoming email-NOT working right.
    eleanorigby Level 1 Level 1 (0 points)

    Hey, I learned about Grab and capturing/saving a screen shot--something I can do on my work PC, but have never attempted to do on a Mac. It wasn't easy (by now you may have cottoned on to the fact that I find this stuff hard--incredbily random and arbitrary-but I digress). So, I hope my screen shot helps you to help me. I am quite proud that I figured out how to gray out the addies.

     

    Still no change with my email EXCEPT that today, for the first time, I got one junk item. I'd love to know how to prevent the junk, period (and I never used to get spam until last year), but one thing at a time...

  • 14. Re: Help with incoming email-NOT working right.
    Csound1 Level 8 Level 8 (35,445 points)

    Can you post the details for the Outgoing Server as well, and is the password field blank by choice?

     

    Click on the Outgoing Server and choose Edit SMTP Server list, choose .Mac Account and post both tabs.

     

    Screenshots: press shift-command-4 to take a screenshot, it will be saved to the desktop, simple and fast.

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