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My iPhoto keeps shutting down unexpectedly

571 Views 7 Replies Latest reply: Dec 3, 2012 5:04 PM by Linc Davis RSS
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Dec 3, 2012 11:31 AM

My iphoto shuts down unexpectedly. This often occurs when I have either uploaded or in the process of uploading photos to facebook. Unfortunately all photos that have been uploaded to the iphoto library at the time are no longer visable in library. Is there a way to retreave the lost photos? and is there a way of preventing this from problem occurring. Below are some of the details from the error report.

Process: iPhoto [4915]

Path: /Applications/


Version:         9.4.1 (9.4.1)

Build Info: iPhotoProject-701067000000000~10

App Item ID: 408981381

App External ID: 11126036

Code Type:       X86 (Native)

Parent Process: launchd [153]


Date/Time: 2012-11-04 19:34:21.709 +1000

OS Version:      Mac OS X 10.7.5 (11G56)

Report Version:  9


Interval Since Last Report:          162691 sec

Crashes Since Last Report: 1

Per-App Interval Since Last Report:  58350 sec

Per-App Crashes Since Last Report:   1

Anonymous UUID: AE9CBEAA-F3CE-49D0-A94E-FCF5452C2725


Crashed Thread:  28



Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010


VM Regions Near 0x10:

--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/

    VM_ALLOCATE            0000000000001000-00000000000a2000 [  644K] ---/--- SM=NUL 


Application Specific Information:

objc[4915]: garbage collection is OFF

iMac, Mac OS X (10.7.5)
  • BDAqua Level 10 Level 10 (114,705 points)

    See if the Disk is issuing any S.M.A.R.T errors in Disk Utility...




    Open Activity Monitor in Applications>Utilities, select All Processes & sort on CPU%, any indications there?


    How much RAM & free space do you have also, click on the Memory & Disk Usage Tabs.


    Open Console in Utilities & see if there are any clues or repeating messages when this happens.


    In the Memory tab of Activity Monitor, are there a lot of Pageouts?


    Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.


    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)

  • Linc Davis Level 10 Level 10 (107,630 points)

    Please post the whole crash report.

  • Linc Davis Level 10 Level 10 (107,630 points)

    The second crash report is not from iPhoto.


    Please read this whole message before doing anything.


    This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.


    Step 1


    The purpose of this step is to determine whether the problem is localized to your user account.


    Enable guest logins* and log in as Guest. For instructions, launch the System Preferences application, select Help from the menu bar, and enter “Set up guest users” (without the quotes) in the search box. Don't use the Safari-only “Guest User” login created by “Find My Mac.”


    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.


    Test while logged in as Guest. For this purpose, create an iPhoto library by importing a few images from the folder /Library/Desktop Pictures. Don't use your own images. Same problem?


    After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.


    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.


    Step 2


    The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login.


    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:


    • Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
    • When you see the gray Apple logo, release the shift key.
    • If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.


    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.



    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


    *Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode.


    Test while in safe mode. Same problem?


    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2.

  • Linc Davis Level 10 Level 10 (107,630 points)

    I'm not sure whether that's a reply to me, but if it is, I have no other suggestions. Good luck.


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