1 2 Previous Next 28 Replies Latest reply: Feb 14, 2013 7:24 AM by scriptdorks
jmaynard713 Level 1 Level 1 (0 points)

I have a corporate email account and gmail account setup on my new iPhone. Push works for about an hour or two after every hard reset. Is anyone else having this issue?


iPhone 5, iOS 6
  • 1. Re: iPhone 5 push email problem
    GrayBird88 Level 1 Level 1 (0 points)

    Yes, a significant number of people are having this problem.  All of our enterprise users on MS Exchange and Gmail cannot get Push to work on the iPhone 5.  You may want to follow this discussion on the topic, as most people are posting about it to this one.  We encourage everyone to report to Apple Customer Support, so they can document the matter.  https://discussions.apple.com/thread/4345374?start=0&tstart=0.  For now, though, there is no temporary fix other than to change the settings to Manual Fetch.  

  • 2. Re: iPhone 5 push email problem
    Frank Malloy Level 2 Level 2 (350 points)

    Known problem, as GrayBird88 said.

     

    What you can do is turn Airplane Mode ON, wait 10 secs or so, then back OFF. Don't bother re-creating accounts, restoring, etc. It's a waste of time and will NOT fix anything.

     

    The problem is a crash of an iPhone process that handles Exchange push over cellular. You cannot fix it yourself. The trick above will restart the crashed process (as will a restart), but after some time (minutes or hours) it will crash again. It's a bug Apple created with iPhone 5 push software. It apparently works fine for other models.

     

    If you want to confirm the crashes:

     

    Settings>General>About>Diagnostics&Usage>Diagnostic&Usage Data

     

    Look for apsd_date, where date is the date and time of the apsd (Apple Push Service Daemon) crash. If you have one or more of these, you have the problem.

     

    Apple has to fix it with an iOS update. Many of us have opened support calls and Apple is aware of the bug and are working on it.

  • 3. Re: iPhone 5 push email problem
    Caesarp Level 1 Level 1 (0 points)

    Frank.  I appear to have this issue with my corporate exchange email. However not with hotmail.  Which I set up as an exchange account.  Is there a reason hotmail works as push email still?   My corporate push emails only work for a short while after a reboot or switch to airplane mode.  

  • 4. Re: iPhone 5 push email problem
    Frank Malloy Level 2 Level 2 (350 points)

    Caesarp - if Hotmail push email is working, then likely Hotmail is not using Exchange Active Sync for its email. If you open your Hotmail settings in Settings>Mail,Contacts,Calendars you can see if it is an Exchange account.

     

    The bug seems to be associated with only the Exchange push part of the code. This code is very different than non-Exchange push. It's the Exchange push that is broken. Non-Exchange push part of the code, like iCloud email (xxx@me.com) is not crashing and works fine.

  • 5. Re: iPhone 5 push email problem
    Caesarp Level 1 Level 1 (0 points)

    Well it was set up by choosing exchange in account set up.  It does not show pop settings.   Shows mail contacts etc. with  on off toggles.   Days to synch and folders to push.   Just like my work email.

     

    So does hotmail exchange push work differently?  If so, that could be a clue for a fix by apple. 

     

    I never have push issues with hotmail.  Just work account.    Exact issue in this thread.

  • 6. Re: iPhone 5 push email problem
    tk1968 Level 1 Level 1 (0 points)

    I know I am late to the party here, but I have not an issue with pushing my corporate e-mail.  I have had my phone since the 22nd of Sept. and thankfully have not had too  many issues, although my g-mail stopped syncing and gave me errors which is what I was hoping to find an answer for...hope it has been fixed for you. 

  • 7. Re: iPhone 5 push email problem
    adamsoho Level 1 Level 1 (0 points)

    Okay, I think I may have finally resolved this. I tried everything recommended here -- and at the Apple Genuis Bar - and nothing worked for mroe than five minues.

     

    Yesterday, i turned off the passcode lock (i had turned it on with my new iPhone 5) and it started pushing IMMEDIATELY and it has kept doing it ever since. Hopefully this is the fix. Good luck to all.

  • 8. Re: iPhone 5 push email problem
    Frank Malloy Level 2 Level 2 (350 points)

    Sorry, this has nothing to do with a passcode lock.

  • 9. Re: iPhone 5 push email problem
    adamsoho Level 1 Level 1 (0 points)

    I can just tell you my experience. I have been struggling with this for weeks. I tried everything. I turned off my passcode lock because I recalled that this had not been a problem when i first got the phone, and i had had turned on the passcode lock a few days after i got the fone.

    When i turned it off, the change was INSTANT. LIterally. It has not stopped since. And that is the only thing I did.

    So there you go.

  • 10. Re: iPhone 5 push email problem
    benburn Level 1 Level 1 (0 points)

    Unfortunately disabling the lock code is only an option for personal users.  In a corporate environment, it's a non-starter.  I can't believe a company like Apple hasn't released a patch for this yet. 

    The perception of Apple products is changing repidly for our 600+ users that have them. 

  • 11. Re: iPhone 5 push email problem
    craigreilly Level 1 Level 1 (0 points)

    Amazing - removing pass code lock and it seems to be working. Really?

    I'm not comfortable without pass code lock  but can't keep missing emails like this.

  • 12. Re: iPhone 5 push email problem
    craigreilly Level 1 Level 1 (0 points)

    Worked for me

  • 13. Re: iPhone 5 push email problem
    Caesarp Level 1 Level 1 (0 points)

    Craig. Not true.   A temporary fix could last for a week or more.    All such activity such as rebooting etc is only a temp fix until apple releases a real fix.  That is expected with 6.1. Ios release. 

     

    Don't assume it is fixed so fast by changing pass code lock.

  • 14. Re: iPhone 5 push email problem
    craigreilly Level 1 Level 1 (0 points)

    As soon as push fails I'll be sure to let you know. But nothing at all allowed push emails to work until I removed the pass code. All I can do is tell users of my experience which for the time being is allowing me to get push notifications with my email.

    I don't think it is a replacement for Apple figuring this out.

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