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No Service issue iPhone 5 Orange EE

9102 Views 4 Replies Latest reply: Aug 13, 2013 7:37 AM by Koyesh RSS
stiggy6767 Calculating status...
Currently Being Moderated
Nov 22, 2012 4:52 AM

I have had an iPhone 5 since launch day and had issues with reception. It seems when I enter a poor reception area and momentarilarly loose signal the iPhone does not automatically reconnect to the network when I am back in a known good signal area.

I have searched this forum and others and I have tried several fixes and I am pleased to say I have found one that works!

 

SWITCH LTE OFF: go to dettings, general, mobile data, enable LTE, slide off.

 

I am on Orange (EE) and don't live in a 4G (LTE) area so I don't need to have LTE switched on, even if I did live in an 4G area it would only need to be on if I had a 4G plan to make use of it!

 

Hoped I hae saved those of you with the same issue some time and misery!

 

BTW I rang Orange several times on this issue and they were clueless!

iPhone 5, iOS 6.0.1
  • damianfromnewcastle upon tyne Calculating status...
    Currently Being Moderated
    Dec 4, 2012 2:07 PM (in response to stiggy6767)

    Hello all. I have had this same problem. Go into a no service area e.g. building, basement, or general cellular dead spot for any period of time. mostly over 5 mins or more (I have had less), and my iphone 5 won't then reconnect to the network in a known full bars area.

       I tried absolutely everything, and tested every change I made. I have.......

    phoned Orange.... No success

     

    Phoned Apple ..... No success (had an apple genius (yeah right) call me. He didn't understand the problem told me it was a battery saving feature by design. I think he made that up on the spot to passify me. Presumed I was an idiot. I am not and I believe I have tested this issue perhaps more than any other on this forum.

     

    Reset network settings, reset and erased all settings, reinstalled ios6.0.1 from iTunes, reinstalled from iCloud backup from a 3GS, restored from iTunes and let it sync, reinstalled iTunes and quickly disconnected before a sync. Redownloaded 6.0.1 and installed again.

     

    Got new carrier settings from orange.

     

    Let iTunes give me new carrier settings.

     

    Tried switching on LTE, tried switching of LTE, tried manual cellular connection. Tried automatic cell selection. Tried switching off location services. Etc etc etc etc till I really felt all was lost.............

     

    I can do this troubleshooting because I have access to a guaranteed black spot at work. The technical apparatus room of a television station. Believe me that room is dead. No phone ever constructed has been able to get a signal in there. It is essentially a faradays cage. so what im saying is i can replicate the problem whenever i like.

     

    Then.........

     

    I updated iTunes to latest version that was released just the other day and restored and erased and accepted carrier settings and to my surprise it has worked!!!!!!!

     

    So far anyway ,,, I'm two days in but have tested the **** out of it. Mostly it reconnects back within 2 mins although I have had to wait 10 mins. bUt hey!! At least it coming back.

     

    I will keep you all up to date!!! Thanks to all other people in this forum. I have followed this thread thoroughly.

     

    So in summary. Get the latest version of iTunes that was realeased 4 days ago. And connect and yes erase and restore following every instruction like the idiots apple want us to be.

    I have been an apple user since before the Internet existed. . Only recently have I had personal experience of the inevitable decline.

  • terryterryd Calculating status...
    Currently Being Moderated
    Jan 16, 2013 11:58 AM (in response to stiggy6767)

    Great find for me - all started to work after switching off LTE.  Re-enabling it soon after had no consequence and the phone has worked since.

     

    (However my journey to this error arose after finally getting past a "No Sim" error I was experiencing the day before! Had to keep taking it out and giving it a clean with a screen wipe until the iPhone finally took a hold of it!)

     

    Hopefully these problems don't come in threes.

     

    Thanks.

     

    Regards

    T

  • Prestige Textiles Calculating status...
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    Jul 14, 2013 6:55 AM (in response to stiggy6767)

    Hi Everyone,

    As a business customer (Unlimited Price Plan) on T-Mobile/EE and a customer for over 5 years.

    I have also been experiencing continues dropped calls and non/poor 3G service for over 6 months (starting early 2013)

    As with the majority of comments on this forum by other users I have experienced the same poor level of Network and customer services.

    They use the same tactics every time, they state that they are unaware of any problems with their network or services. They continuously blame Apple inc. for the IOS software on the Apple iPhone.

     

    At times I've been calling T-Mobile/EE four times a week to complain about the poor network coverage and non existent 3G services. The customer services used to advise that they will get this looked in to by a senior engineer and get back in touch with a resolution.  

    They never called back and I would have no choice but to call them as things were getting frustrating. On every occasion I called back they would advise that they are looking in to the matter and getting it resolved and false promises of callbacks which never happened even after 5 months.

     

    In May 2013 I was left with no choice but to put in a formal complaint, a letter was sent to EE head office in which I received a call after 15 days. The response was useless and they continued to blame Apple for the software on the iPhone 5. I did advise them that this is total rubbish as I tried my sim card in a Samsung and blackberry phone in which I experienced the same problems. At this point they advised that they will check with their engineers and get an in detail report of the network usage, coverage etc.. and get back in touch with me, but this never happened.

     

    In June 2013 I decided to take the matter further and contacted the authority that regulates T-Mobile/EE: Communications and Internet Services Adjudication Scheme (CISAS) [http://www.cisas.org.uk]

    I forwarded my complaint letter to the CISAS, they acted professionally and promptly.

     

    A response was received from T-mobile/EE within 20 days via the CISAS, in which they prepared a defence and rejected my complaint.

    This was forwarded to our solicitors and a 'Response to Defence' was filed and submitted to the CISAS.

    On 2nd July I received a letter from CISAS to advise that "the case has been appointed an adjudicator and that all of the case papers received have been forwarded for consideration.

    Upon receipt, the Decision will be sent to both parties (usually within 3 weeks). In the meantime, we may contact you if the adjudicator requires any clarification or further information on the documents submitted.

    When the Decision is issued the Customer will be given 6 weeks to advise us whether they accept or reject it".

     

    I am currently waiting on a response from the adjudicator at CISAS.

     

    I would advise other users  who have/are experiencing similar issues and have had no avail in settling the matter with T-Mobile/EE over the phone or by writing to contact the CISAS. They are a professional body who regulate the communications companies, such as phone and broadband companies. They offer a free, independent dispute resolution.

     

    I will post an update as soon as I get a response.

     

    PS: I've had my Apple iPhone replaced 5 times and 1 replacement sim card.

     

    Abid Shah

  • Koyesh Calculating status...
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    Aug 13, 2013 7:37 AM (in response to stiggy6767)

    I am absolutely disgusted with orange/EE. I have been Custer for over 5 years and this the most serious problem I have had & can't resolve it with orange EE ( whatever they are) IPHONE 5 on 4g EE NO SERVICE several times of the. Also lately no incoming call & it goes straight too missed call.

    I also have IPhone 4 on orange   EE and that works fine with any problem.

    How do you get out of a 24 months deal with EE?

    I'm turning of LTE and see that works!

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