Currently Being ModeratedDec 4, 2012 1:28 PM (in response to safry)
Have you tried this:
Are you using the same cable that worked at your workplace?
Run this and see if it provides useful information
Currently Being ModeratedDec 4, 2012 2:40 PM (in response to lllaass)
I have allready tried all of the above with the exception of the diagnostics test, to no signs of improvement. I have allready spent hours scanning the many posts on the forum, and the number of issues regarding iOS hardware with Windows is staggering to say the least.
I tried the diagnostics, and it came up with everything in the green, except when it said that no ipod was connected, which is false, as mine was plugged-in. At this point I'm inclined to believe that I was shipped a faulty wire, which is essentially means I've been sold faulty goods. It was the same wire I recieved in the box that I used to test the ipod on my computer in the workplace, although I never had a chance to check to see whether or not the device was recognised. It simply brought up a text box telling me that an unknown device has surpassed the power restrictions and may cause systems to shut-down, please remove then click continue etc, etc. I would at the absolute minimum demand a replacement, as the wire costs a whopping 15 and upwards based on the cheapest price I have found so far, yet I am a bit mystified as to how I go about doing this without a phone.
Currently Being ModeratedDec 4, 2012 2:57 PM (in response to safry)
If it is a 5G iPod (the one with the tall screen and nine pin Lightning connector) then it could be the cable. Some 5G iPods were shipped with defective cables.
Currently Being ModeratedDec 4, 2012 3:07 PM (in response to lllaass)
Yeah, it's the latest model, so I was so happy to recieve it when it came, but this hassle... ahh... it's really ruined the whole experience for me. I was looking forward to just having it work straight out of the box.
Is there anyway I can acquire a replacement? I feel Apple at least owes me an operable product before I start buying more from them in the future.
Currently Being ModeratedDec 4, 2012 3:15 PM (in response to safry)
The cable, like the iPod itself., is covered by the 1-year standard warranty. If you have an Apple store nearby make an appointment at the Genius Bar of an Apple store.
Otherwise call call Apple. You get 90 days or free telephone support
Currently Being ModeratedDec 4, 2012 3:48 PM (in response to lllaass)
Well I suppose I know what I'll be doing this weekend...
Thanks for your help.
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