13 Replies Latest reply: Jun 5, 2013 5:58 AM by Mekklesack
TimsterT Level 1 Level 1 (0 points)

The 8-pin contacts on my lightning cable appears to have some type of corrosion on both sides.  I use this cable solely on my nighstand for charging at night.  This cable was purchased thru the apple store on 11/18 along with my new iphone.. the cable that came with the phone seems fine.

 

Anyone else have similar issues?  Any issues with getting them exchanged thru the Apple Store?

  • 1. Re: Iphone 5 Lightning Cable Corroded Contacts?
    Butterfly07 Level 1 Level 1 (0 points)

    I got my iPhone 5 two weeks ago and one day last week, the lightning cable suddenly stopped working.  I tried another outlet and also tried plugging into the USB port on my desktop, but got an error message saying it was not recognized.  I took it back to the Apple store and was told that it "looked like a power surge had fried the cable" and I also noticed I had black marks on the phone where the cable is inserted.  They gave me a new cable and it DOES charge the phone, but now it randomly stops and starts charging ALL the time.  I have had 6 iPhones and NEVER had this problem before. They made notes about the charging issue when I exchanged the cable, so I plan to take the phone back and have them give me a new one.

  • 2. Re: Iphone 5 Lightning Cable Corroded Contacts?
    7025551212 Level 1 Level 1 (0 points)

    I have the same problem; although I bought my phone in September. The Apple store people claim it can only be due to liquid on the contacts and Apple won't cover it.  They also told me it could only take one time for this to happen.

     

    I've never had water on the cable, but that's what they say.

     

    I see it as a poor design - if the contacts are so sensitive to liquid and will corrode so easily, when I've never had this problem with any of my other devices including other Apple products, the exposed contacts are the problem.


    I'm disappointed with Apple's decision to not replace my cable and suggest anyone looking at the iPhone 5 or any other lightning cable product to look at some other product with a better design.

  • 3. Re: Iphone 5 Lightning Cable Corroded Contacts?
    philowen Level 1 Level 1 (0 points)

    It's just happened to me as well. Black on one of the terminals and the cable doesn't work. No water & no surges as far as I'm aware.

  • 4. Re: Iphone 5 Lightning Cable Corroded Contacts?
    Mish W Level 1 Level 1 (0 points)

    My 3 month old iPhone 5 has corrosion on the connector cable, which has also damaged the connector point. I spent $999 on this phone so I am very protective of it. I have never got it wet, or dropped it. I went to the Apple store & they tell me that I must have got it wet, and they can give me a replacement for $269. ***! What happens in 3 months when the same thing happens again? I am in tears over this. From reading these posts, I am not the only one having this problem - so clearly there is a fault with the phone. If they can't do the right thing & replace it for free - I will never buy Apple again & I will make sure all my friends know too. I used to believe that Apple was a great company that stood behind their products. Looks like that died with Steve Jobs.

  • 5. Re: Iphone 5 Lightning Cable Corroded Contacts?
    lisdavid89 Level 1 Level 1 (10 points)

    My iPod Touch 5th generation's lightning port is bad. Have yet to take it to Apple to see what they say. I bet they'll just state what everyone else has been reporting. I wonder if they actually test for water damage or power surge damage (both are theoretically testable). I've never had any water damage or power surge damage on all my iPod Touches and iPhones I have owned and currently own. Maybe I should run a materials analysis on the two types of connector (30-pin and lightning)...

  • 6. Re: Iphone 5 Lightning Cable Corroded Contacts?
    Empithy Level 1 Level 1 (0 points)

    My lightning connector is corroding and getting worse by the week.  It's not even a month old!  I can't sync it w/ my computer any more.

  • 7. Re: Iphone 5 Lightning Cable Corroded Contacts?
    charri1234 Level 1 Level 1 (0 points)

    I'm having the exact same problem with a 1 month old phone. Unbelievable! I am praying it is just the cable and that the cable hasn't damaged my phone's charging port! I was hoping Apple would exchange the cord, particularly since there are so many of the exact same complaints. I have never got the cable wet or damaged it in any way. Apple, if you read this, could you please document this is a real issue with the lightning cables and replace mine?

  • 8. Re: Iphone 5 Lightning Cable Corroded Contacts?
    Mish W Level 1 Level 1 (0 points)

    Just an update on my situation. I did have to pay $269 for a replacement phone. I pretty much had no other option, as I had a phone that I couldn't charge & it was going to go flat soon. In hindsight I wish I had taken it to an independent phone technician for their opinion. I am sure it was a fault with the phone & not anything I had done, but I'm sure that the Apple staff have been breifed to blame the customer. Unfortunately the replacement doesn't come in a box (like a new phone) otherwise I would have just sold it. Also the warranty on the replacement is only 9 months, as they use my original purchase as the start date on the warrany. I will never buy apple again.

    A very unhappy customer..

  • 9. Re: Iphone 5 Lightning Cable Corroded Contacts?
    Joel63 Level 1 Level 1 (0 points)

    I'm having the same problem with one of my Lightning cables.  One side in particular appears to be corroded.  I will *not* be happy if Apple tries to pin this issue on me, as I am very careful with my phone and cord.  The other three cords my wife and I have are still OK to this point.

  • 10. Re: Iphone 5 Lightning Cable Corroded Contacts?
    JRBednark Level 1 Level 1 (0 points)

    I have had the same problem twice now. I have 2 cables one at work and one at home. The one I used to charge my phone at home (overnight) has corroded 2 times...

  • 11. Re: Iphone 5 Lightning Cable Corroded Contacts?
    rhervey Level 1 Level 1 (0 points)

    I too am having this issue.  It is very sensitive when I plug it in.  If I bend it down it connects, once I release it drops off again.  I got mine on launch day in September and plan on going to the Apple store to get a replacement.  I think it's just matter of being assertive.  I had a problem with the home button a couple years back with my iPhone 4 and they replaced it no problem.

  • 12. Re: Iphone 5 Lightning Cable Corroded Contacts?
    Blend30 Level 1 Level 1 (0 points)

    Going through my 5th lightning cable, do the math! Definitely a design flaw.  Apple why don't you just man up and admit you guys screwed up! Should have kept my iPhone 4.

  • 13. Re: Iphone 5 Lightning Cable Corroded Contacts?
    Mekklesack Level 1 Level 1 (0 points)

    I haven't had the corroding issue but it's good to know. With my iDevice I think I'm noticing a little bit of "wobble" in the conection between my lightning connector adapter cable and the port to my 128gb iPad 4th Gen. It rocks towards and from the home button, it's otherwise secure in the device, but it still disturbs me because I've only had this thing for a month. I'm wondering if that kind of "give" with in the connector is by design or something more sinister. I really wish they had gone with magsafe connectors instead (if that were possible for syncing anyway).

     

    I also notice this and similar issues popping up on message boards (Simply Google lightning Connector Loose). It ***** to be an early adopter, hopefully Apple will address and fix this glaring design flaw in future products.