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HT5534: About the iWork 9.3 Update

Learn about About the iWork 9.3 Update

HT5534 How to fix error: An error occurred while installing the updates.(103)

735 Views 2 Replies Latest reply: Dec 4, 2012 7:47 PM by Linc Davis RSS
pmorganiii Level 1 Level 1 (10 points)
Currently Being Moderated
Dec 4, 2012 5:46 PM

Unable to patch up to iwork 9.3 via Mac App Store

iMac, OS X Mountain Lion (10.8.2)
  • devinawitt Level 1 Level 1 (10 points)

    pmoraniii, Try resetting your network settings. Also, if this doesn't work, delete iWork completely and then go to the App store and redownload it completely.

  • Linc Davis Level 10 Level 10 (107,980 points)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Select "/var/log/install.log" from the file list. Post the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time.

    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into a message.

     

    Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.

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