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iPhone 5 bluetooth handsfree- Incoming calls issue

35490 Views 100 Replies Latest reply: Nov 7, 2013 1:26 AM by Bruce2125 RSS
  • Gymnbat Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 3, 2012 7:54 PM (in response to abhi_)

    Same  problems  with  bluetooth phone in a  2012 CR-V as well as  problems  with the usb connection. If i  use the transfer icon on the  nav  screen after recieving  a call I can switch the call to the  cars speakers. Sometimes  the usb shows  connected and no sound.  I wonder  if  the lock screen is  causing the problems  here too.  This seems  to be an apple  problem  as it seems to be happening  with  more than one  manufacturer of  car.  I plan on calling Apple tomorrow to complain.  Upgraded  phone.. should not have problems

  • amy1958 Calculating status...

    I too have a 2013 Honda CRV and an iphone5.  The entire idea behind "hands free" is obvious.  Like all the other posts, I cannot answer phone using the steering wheel.  This is an iphone5 issue, not a Honda issue.  I hope Apple has enough users advising them of the issue to warrant a "fix"!

  • Karennan Calculating status...
    Currently Being Moderated
    Dec 7, 2012 9:22 AM (in response to amy1958)

    As a matter of fact, it does not appear that Apple has enough users advising them of this issue.  I spoke tonight with the senior advisor who worked with me when I first experienced this problem, before I eventually returned my phone.  I told him about this forum, and had written down at least 20 different car brands that you folks had mentioned had this problem.  The advisor really downplayed this forum, and said that after selling 5 million Iphones, that if this problem existed with every Infiniti owner and every CRV owner, for example, who had bought an Iphone 5, they would have thousands of complaints, and they don't. So he was relatively dismissive.  He also made it sound like the problem was with older bluetooth systems, even though I told him that many of you listed your cars as 2012 and 2013 models.

     

    <Edited by Host>

  • musicdolly Calculating status...

    I too have a CRV 2012 and have been facing incoming calls problem of not connecting. I checked on Honda's web site and on their site Handsfreelink.ca. They are listing iPhone 5 incompatible on the incoming calls.

    I believe they are already working with Apple on it. They have a note saying to visit the site again for updates.

    hope this solves the anxiety for which we have  to wait.

  • Listerman Calculating status...

    I am also experiencing this issue.  I have a 2013 Acura ILX and my iPhone 4S worked flawlessly but the iPhone 5 will not transfer calls correctly to the HandsFreeLink when answered through the steering wheel.

  • cmp5757 Level 1 Level 1 (0 points)

    Same issue on my 2013 Chevy Malibu.  Really need an answer to this issue.  This an enormous safety problem.

  • nomadeast Calculating status...
    Currently Being Moderated
    Dec 8, 2012 11:38 AM (in response to Karennan)

    Would you be able to post the telephone number you used to report the issue? Trying to find a number on the Apple site is proving fruitless. Thanks in advance.

  • musicdolly Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 8, 2012 12:31 PM (in response to Karennan)

    It is definetly the iPhone 5 where thee are problems with the incoming calls. All other functions are working on Honda CRV 2012.

    As quoted before Honda lists on their site as "NOT COMPATIBLE" with cross marked on "incoming Calls".

    They have a note saying they are in contact with Apple for the fix on the iPhone 5.

    IT IS NOW FOR APPLE TO TAKE THE BLAME AND FIX IT QUICK OR ATLEAST ACCEPT THAT THEY ARE WORKING ON IT".

  • Karennan Level 1 Level 1 (0 points)

    You can call 1-800-my-Iphone to talk about Iphone problems.

  • musicdolly Level 1 Level 1 (0 points)

    Thank you for giving the number out. Just talked to one of the advisors and he says that the Honda and Apple engineers are working on fixing the problem and should be done soon.Now how soon, there is no time given.

     

    As such, just wait or return the iphone 5 and go back to iphone 4S which worked great. Still debating as I am on phone constantly on road and the car is my office.

  • dkelly1110 Calculating status...

    I would also like to express my frustration with this very same issue.  Hopefully Honda and Apple can resolve this problem as quickly as possible.  It is misleading for dealers to claim that the system works with all iPhones when the 5 clearly has this problem. I will be calling Apple to hopefully put more pressure on them.  At least I now know, that it's not just me....

    Thanks for posting about this.

     

    iPhone 5

    2013 Honda CR-V

  • nomadeast Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2012 4:24 AM (in response to nomadeast)

    I phoned Apple support yesterday. The person with whom I spoke listened to me and supposedly took notes but hadn't heard of the issue, nor was he able to find any reference to it no matter what search terms he used (I don't know what Apple's system is for logging/searching issues but, he tried every combination we could think of). I'm curious as to what information was available to other advisors that would allow them to respond with "Honda and Apple engineers are working on fixing the problem and should be done soon" as Musicdolly reported given the experience I had.

     

    Data point: the iPhone 5 works as it should when paired with my '08 Acura MDX (same funcationality as my iPhone 4). The issue (incoming calls can't hear or be heard) exists in my wife's '13 Acura RDX Tech when paired with either of our iPhone 5's.

  • musicdolly Level 1 Level 1 (0 points)

    An update to the original post. Got mail from Honda pointing out to the web page of Handfreelink for updates.

    I was so frustrated that I kept on trying different methods on the CRV to fix it.

    So here are the results- I stashed everything on it three times so that no data is left on Bluetooth. Erased all contents on the iPhone 5 Bluetooth data.

    Went back and synchronized with he CRV. Still had a bit of problems of not connecting incoming calls and the reading of messages.

    Here is the turn around. When you have incoming call- accept it and press for the second time. You will now able to talk.

     

    How long it works, it is just to see. Till now no call ha been missed.

  • Scrowman Calculating status...

    I have a 2013 Acura RDX. I have the same issue. Incoming calls are picked up but I can't hear anyone. If I answer the phone as if I was not on bluetooth, I can hear like a regular call but don't have hands free and whatever I was listening to on the audio continues. I was told by Acura that it is an Apple problem- that Apple would have to fix it- I called and left a complaint with Apple but I'm not optimistic on a fix anytime soon.

  • Scrowman Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 26, 2012 11:20 AM (in response to Karennan)

    Same issue w my 2013 Acura RDX Tech. I called- not holding my breath.

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