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I cannot fully uninstall iTunes because I am unable to delete the commonfiles\apple folder

3007 Views 9 Replies Latest reply: Feb 4, 2014 12:00 PM by ethane3397 RSS
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Dec 2, 2012 1:59 PM

I received error 42404 after updating to itunes 11, and have attempted to follow the instructions at http://support.apple.com/kb/HT1925. However, my Vista will not let me delete the commonfiles\apple folder. How can I delete it?

 

The day of iTunes 11's release, I updated my iTunes, then opened up the prgm to take a look at it. I was immediately brought to the attention that the program didn't install correctly (with error 42404), so I uninstalled iTunes and reinstalled it, with the same error coming up. I continued to use iTunes and see if i could ignore the issue, however I discovered I was unable to log into my itunes acount on the store.

 

So I followed the isntructions at http://support.apple.com/kb/HT1925 correctly, deleted the remaining files/folders, except I am still unable to delete the C:\Program Files\Common Files\Apple\ folder. I attempt to delete it, it asks me for permission to do so, I say continue, and even after I give it permission to delete the folder, it instantly says to me, "You need permission to perform this action," and it gives me the options to cancel or try again (which immediately brings this same window up again asking me to try again).

 

I've done plenty of research for the past two days, from attempting to delete the individual files within this folder via the Command Prompt, using Safe Mode, and many other options, yet nothing works. I've seen many forums advise using a program called "Unlocker," however, anyone googling the program will find that it is offered from a plethora of various sites, and I honestly dont trust programs from these sites.

 

Is there ANYTHING anyone knows to do for an issue like this? All I need is that one folder deleted, and all my problems are gone!

iTunes, Windows Vista

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