Skip navigation

Trouble with Screen Sharing

397 Views 1 Reply Latest reply: Dec 4, 2012 9:55 PM by Mark Oehlschlager RSS
Mark Oehlschlager Calculating status...
Currently Being Moderated
Dec 4, 2012 6:10 PM

I use the iChat screen-sharing service over the internet to help my parents troubleshoot computer issues at long distance.

 

Lately the trouble is that while my father, within his OS X user account, is able to initiate screen shares with me, my mother, within her OS X user account, can only ask to share my screen -- she does not have the option of inviting me to share her screen.

 

I had my father create a new OS X user account, and then, within that space, configure Messages with my mother's AIM account info. The result was that screen sharing worked.

 

What is the problem with screen sharing within my mother's origninal OS X user account?

What must I do to restore my mother's ability to share her screen with me?

 

We both have iMacs running 10.8.2 Mountain Lion.

 

Thank you for any insights.

 

Mark

iMac (24-inch Early 2008), OS X Mountain Lion (10.8.2)

Actions

More Like This

  • Retrieving data ...

Bookmarked By (1)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.