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Apple ID Conflict/Error MAC OS 10.8.2

355 Views 7 Replies Latest reply: Dec 6, 2012 10:16 AM by Michael Hinchliffe RSS
mswcpt Calculating status...
Currently Being Moderated
Dec 5, 2012 12:43 AM

Hi -


The following Apple ID problem is occuring on my machines:


1. in system preferences I have altered my Apple ID to the correct ID I use for everything. See image:




2. MAC OS 10.8.2 doesn't change the ID on any of the applications/systems that use the ID:





Notice how MAC OS is displaying the INCORRECT Apple ID each time...


Anyone know why?

  • Michael Hinchliffe Level 1 Level 1 (75 points)
    Currently Being Moderated
    Dec 5, 2012 2:48 AM (in response to mswcpt)



    I have had an issue very similar. I changed the email of my Apple ID and  the change went smoothly for the most part and my iMac, MacBookPro and iPhone 5 were finally syncing  correctly for the most part through iCloud. But on the iMac, Address Book kept requiring the password for my  Apple ID with the previous email, which of course was no longer current.


    After trying various ideas (such as deleting the previous ID and password from the Keychain access) I finally solved this issue by removing the entire Address Book file out of Library/Application Support and relaunching Address Book. It was empty of course, but it immediately recreates the required files in Application Support. I was then able to sync the "new" Address Book in iCloud via the new version of my Apple ID. (This of course assumes that you have all your contacts on iCloud beforehand.)


    Things work fine now but I still think the solution I had to adopt was messy, as indeed was the fact that on my IPhone, I had to completely delete my iCloud account and reopen it with the new email, whereas I expected that since the account wasn't a different one, the change would be automatically and smoothly transmitted.


    Plus the fact that to update some apps purchased previously (e.g. Keynote), I had to trash them, and redownload them with the changed Apple ID. You do this for free, but again, it's a messy proces.


    I wasn't able to find clear instructions on this anywhere in the info pages about iCloud.


    Anyway, to stop your Mac displaying an incorrect ID, you have to sign out of the account, and then sign back in with the correct ID.

    You are invited to say whether you want to save your contacts or whatever to your computer or not. Note that if you do save to your Mac, and then let iCloud combine the data when you relaunch, you can end up with a series of doubles…

  • Michael Hinchliffe Level 1 Level 1 (75 points)
    Currently Being Moderated
    Dec 5, 2012 2:39 PM (in response to mswcpt)

    Yes indeed the application is now called "Contacts", but not, as far as I can see, the dossier in Application Support which is called "Address Book". And that is how it was recreated after I trashed the previous one.


    The exact location is: User/Library/Application Support/AddressBook.


    I'm afraid I've been misusing the word file for it's the entire dossier that I removed.


    If you're not seeing an AddressBook dossier in the Library, it could be because you're looking at Macintosh HD/Library/Application Support


    If, by any chance you can't see User/Library, that's because it's been hidden since Lion. To reveal it, click on the Go To menu in the Finder while pressing the Option key (after which you can drag it to the side bar if you so wish).

  • Michael Hinchliffe Level 1 Level 1 (75 points)
    Currently Being Moderated
    Dec 6, 2012 12:58 AM (in response to mswcpt)

    That's disappointing. The only other thing I can think of that I also did and that may have helped was to go to Keychain Access and delete the old address and password. Because I did basically both the AddressBook deletion and that at the same time, I couldn't distinguish effects.


    I seem to remember that I logged out of and back in to iCloud several times to get this right, but since I was working on three different devices, the memory may already have got overlapped.


    Not sure what Facebook has to do with this, unless perhaps you've also configured iMessages to include it and used the previous ID to do that…? That's in the "Mail, Contacts and Calendar" button in System Preferences. It might also be worthwhile checking exactly what is associated with your old gmail address in that window.

  • Michael Hinchliffe Level 1 Level 1 (75 points)
    Currently Being Moderated
    Dec 6, 2012 10:16 AM (in response to mswcpt)


    I most definately agree that Apple haven't done a good job on the whole Apple ID interface. I wouldn't be suprised to see them alter things in the near future.


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