HT3867: iOS: Understanding captive Wi-Fi networksLearn about iOS: Understanding captive Wi-Fi networks
Currently Being ModeratedNov 14, 2012 1:39 PM (in response to ben_rico)
usually when you connect to a hotel wifi - it takes you to a secured site that you need to agree on. Did it take you there?
Currently Being ModeratedNov 14, 2012 1:40 PM (in response to ben_rico)
Have you considered calling Hotel Reception and asking how their service works
Currently Being ModeratedNov 14, 2012 1:47 PM (in response to ben_rico)
@razmee209, this is the problem. The phone does not take me to the login screen.
@Peter Gillespie, I spoke the hotel reception in the morning and they told me to try it on a different browser. I tried on Chrome and the login screen still doesn't appear. I mentioned in my original post that I can get to the login screen on my PC, so I understand how their service works.
Currently Being ModeratedNov 14, 2012 1:49 PM (in response to ben_rico)
Well best of luck
Currently Being ModeratedNov 14, 2012 1:51 PM (in response to ben_rico)
Their should be a help number for the service the use. Ask if they are using a Java applet for the login.
Currently Being ModeratedNov 16, 2012 3:17 PM (in response to ben_rico)
I have been having this same problem in several different hotels. Clearly it is my phone - my wife and son have the exact same model iphone (4G) and they are not having any wifi problems - even in the same room, same hotel.
Sometimes the wifi works fine for 1-2 days, then it stops bringing up the login screen when I reconnect. I have tried all the suggested tricks - open Safari, forget the network, renew lease, reset network settings. It appears to be connecting to the wifi but permission to access the internet is blocked because the login screen never appears.
Currently Being ModeratedDec 5, 2012 7:14 AM (in response to mmcvoy)
I have the same problem on my iPhone 5 at various hotels and cafes. If I have used the wifi network before, and the password has changed, the login screen won't appear when I try and login on subsequent visits. Even after forgetting the network, renewing the lease, etc.
Currently Being ModeratedDec 5, 2012 8:02 AM (in response to mmcvoy)
I have the same problem now and then. Sometimes entering gibberish in the search or URL bar will seem to force an error message (Can't find page, etc) and then a refresh takes me to the hotel login screen.
YMMV, good luck.
Currently Being ModeratedSep 22, 2013 4:19 AM (in response to ben_rico)
Just an FYI for anyone having this problem... You can fix it by manually typing a new web address in the browser. That will force a reset. If you were trying to get to google.com and couldn't get to the hotel/cafe network login screen, in the address bar, type www.apple.com. This should force a reset of any cache and bring you to the hotel's login screen for authentication. Cheers, Tim.
Currently Being ModeratedOct 21, 2013 9:58 AM (in response to trstark66)
I was having the exact same problem as the original poster. I followed trstark66's advice and it worked perfectly. The only thing I did differently was make sure that typed the full URL, as in http://www.apple.com, as opposed to just apple.com
Currently Being ModeratedJan 2, 2014 4:28 PM (in response to ben_rico)
I have the exact same problem as the original poster and I tried many times already the solution proposed by trstark66 and it's still not working. It's not working for both my iPad and iPhone 5. I'm using the latest iOS version available all the time. I have my iPad since 3 years and my iPhone since 1 years and I always had that problem. I'm an airline pilot so I'm always in hotels. I asked my colleagues who also have iPhones and iPads and they all have the same problems from time to time. And when I go in an apple store they all say that it's the first time they hear about that problem. I never have that problem with my PCs, my previous phone and my BB playbook. Only with my iPhone and iPad....since now 3 years...Always the same problem. I'm connected to the Hotel Network, I have an IP address but nothing popup to register with a user name, password or just to access the "I have read and accept the condition.../connect". And when I go in Safari or other Browsers, I am not redirected to a login page. All I have is a message saying cannot access the webpage because I'm not connected to Internet. I tried already hard resets, on/off Wi-Fi, automatic connexion off, forget this network, reset network setting...
My solution for now is to use my Boingo account. I connect to the hotel Network and then I use the Boingo app to connect to Internet.
But, sometimes it works the first time or suddenly for no reason.
Very funny, I was using Boingo on my ipad to write this message in my Hotel room because I was unable to use my free connection as usual. When I tried to press "Add Reply" it failed and I had the message "An error occured while trying to submit your post, please try again". The reason was that boingo was disconnected since I was taking too long to write this message. So I wasn't connected to Internet anymore. I opened a second tab in Safari and what did I see!... the login page to access the free connection from the hotel. This is crazy. Apple, you really suck with hotel/coffee hotspots... I tried for hours and nothing, now hours later I just open a new tab and it works. But tomorrow I know I will try the same and it will not work again. It shouldn't be that complicated.
Currently Being ModeratedJan 2, 2014 4:32 PM (in response to Airbluesky)
It isn't Apple, some hotels still use old methods of login. If you get one that uses a java applet for login you won't be able to login at all.
Currently Being ModeratedJan 2, 2014 4:32 PM (in response to ben_rico)
Add "?.jpg"not the end of any URL and you won't even need to log in
Currently Being ModeratedJan 2, 2014 5:37 PM (in response to deggie)
Well, I only had that problems with my iOS devices. And my colleagues have the same problem with their iPhone and iPad. So yes I think it have something to do with Apple. And as I wrote before, in my hotel room right now it wasn't working and then it did hours later just by opening a new tab. So it's not a problem with Java.