10 Replies Latest reply: Dec 5, 2012 8:05 AM by Steph1071
Steph1071 Level 1 Level 1 (0 points)

When I plug my ipod into my laptop, it is recognised in my computer but not in itunes or as a device when trying to safely remove it.

I tried plugging my 4th generation ipod nano into my laptop but again the same thing happens.

I tried plugging it into a different laptop and my 4th generation was recognised but my 6th wasn't. In another laptop, my 6th generation was recognised in itunes and worked fine.

I have tried resetting my ipod both ways, uninstalling itunes and reinstalling, using different USB ports and uninstalling everything apple related and reinstalling it but that hasn't solved the problem.

My laptop was sent away to have the hard drive replaced and this problem has happened since but that doesn't explain why it worked in another laptop but not in another one.

Can anyone suggest anything else I could do to try to make it work?

My laptop runs windows 7.

Thank you!


iPod nano (6th generation), Windows 7
  • 1. Re: 6th generation Ipod nano not recognised in itunes
    planb77 Level 7 Level 7 (32,270 points)

    Are you plugging the iPod into a high powered USB 2.0 port on the back of your PC? Have you tried a different USB cable?

     

    What happens if you try to reset the device with it still connected to the PC?

    How to reset iPod

     

    Have you carefully worked through each and every single suggestion in this Apple support document?

    iPod not recognized in 'My Computer' and in iTunes for Windows

     

    Maybe run a device connectivity test with the iPod still attached via USB to your PC and post back the results.

    iTunes for Windows: Device Connectivity Tests


    B-rock

  • 2. Re: 6th generation Ipod nano not recognised in itunes
    Steph1071 Level 1 Level 1 (0 points)

    I've tried all of the USB 2.0 ports on my laptop and I have tried using a different cable.

    I've tried resetting the ipod whilst connected to the laptop and still isn't recognised.

    I am working through the iPod not recognised in 'My Computer' and in iTunes for Windows:

    Step 1: didn't help

    Step 2: didn't help

    Step 3: didn't help

    Step 4: Empty your Temp directory and restart - When I tried to delete the Temp folder, a message came up saying 'action can't be completed because the folder or file is open in another program' but I didn't have anything else open so I can't delete that folder.

    Step 5: Verify that the Apple Mobile Device USB Driver is installed - when I opened the Device Manager window, it was empty, there was nothing, so I couldn't continue with that step.

    Step 6: didn't help

    Step 7: I've already tried to remove and reinstall iTunes and it hasn't helped

    Step 8: Disable conflicting System Services and Startup Items - I did this and restarted my laptop then tried opening iTunes but it said Bonjour had been disabled so I enabled it but setting it to Automatic and then opened iTunes but the iPod still wasn't recognised.

    Step 9: I turned off security and tried but he iPod still wasn't recognised

    Step 10: doesn't apply to me as I'm using Windows 7

    I've tried the steps in iPod troubleshooting assistant and they haven't helped.

    I've put it into disk mode and its still not recognised.

    My ipod isn't Macintosh-formatted.

    My ipod doesn't sync via FireWire.

    I have now worked through each and every single suggestion from Apple.

    I have run a device connectivity test with the iPod attached and here are the results:
    Support services: iPod support service is running (green)
                      iTunes Helper is not running (red)
                      Apple Mobile Device is not running (amber)
    Ports: USB ports verified (green)
           No FireWire ports found (green)
           No iPod, iPhone or iPad found (red)
    Device Sync Tests: No iPod, iPhone or iPad found (red)

     

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

    SAMSUNG ELECTRONICS CO., LTD. 300E4C/300E5C/300E7C

    iTunes 10.7.0.21

    QuickTime 7.7.3

    FairPlay 2.2.19

    Apple Application Support 2.2.2

    iPod Updater Library 10.0d2

    CD Driver 2.2.3.0

    CD Driver DLL 2.1.3.1

    Apple Mobile Device 6.0.0.59

    Apple Mobile Device Driver 1.62.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

    iTunes Serial Number 00D7AE1C033D0928

     

    Current user is not an administrator.

    The current local date and time is 2012-11-27 22:45:34.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

    Video Display Information

     

    NVIDIA, NVIDIA GeForce 610M

    NVIDIA, NVIDIA GeForce GT 620M

    Intel Corporation, Intel(R) HD Graphics Family

    Intel Corporation, Intel(R) HD Graphics Family

    Intel Corporation, Intel(R) HD Graphics Family

    Intel Corporation, Intel(R) HD Graphics 4000

     

     

    **** External Plug-ins Information ****

     

    No external plug-ins installed.

     

    **** Network Connectivity Tests ****

     

    Network Adapter Information

     

    Adapter Name:        {FD1953DA-7EE0-4CAC-B856-852249377319}

    Description:            Atheros AR9485WB-EG Wireless Network Adapter

    IP Address:             0.0.0.0

    Subnet Mask:          0.0.0.0

    Default Gateway:    0.0.0.0

    DHCP Enabled:      Yes

    DHCP Server:        

    Lease Obtained:     Thu Jan 01 00:00:00 1970

     

    Lease Expires:       Thu Jan 01 00:00:00 1970

     

    DNS Servers:        

     

    Adapter Name:        {04AC2129-0CAE-458D-A5AD-DE6950E4C3DB}

    Description:            Realtek PCIe GBE Family Controller

    IP Address:             144.124.124.44

    Subnet Mask:          255.255.248.0

    Default Gateway:    144.124.127.254

    DHCP Enabled:      Yes

    DHCP Server:         144.124.127.254

    Lease Obtained:     Tue Nov 27 22:06:16 2012

     

    Lease Expires:       Thu Nov 29 22:06:16 2012

     

    DNS Servers:         144.124.16.12

                                    144.124.16.11

     

    Active Connection: LAN Connection

    Connected:             Yes

    Online:                    Yes

    Using Modem:        No

    Using LAN:             Yes

    Using Proxy:           No

     

    Firewall Information

     

    Windows Firewall is on.

    iTunes is NOT enabled in Windows Firewall.

     

    Connection attempt to Apple web site was successful.

    Connection attempt to browsing iTunes Store was successful.

    Connection attempt to purchasing from iTunes Store was successful.

    Connection attempt to iPhone activation server was successful.

    Connection attempt to firmware update server was successful.

    Connection attempt to Gracenote server was successful.

    Last successful iTunes Store access was 2012-11-27 22:34:48.

     

     

    **** Device Connectivity Tests ****

     

    iPodService 10.7.0.21 (x64) is currently running.

    iTunesHelper is currently not running.

    Apple Mobile Device service 3.3.0.0 is currently not running.

     

    Universal Serial Bus Controllers:

     

    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26.  Device is working properly.

    Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D.  Device is working properly.

     

    No FireWire (IEEE 1394) Host Controller found.

     

    **** Device Sync Tests ****

     

    No iPod, iPhone or iPad found.

     

  • 3. Re: 6th generation Ipod nano not recognised in itunes
    planb77 Level 7 Level 7 (32,270 points)

    Any reason the iTunesHelper service is not running?


    B-rock

  • 4. Re: 6th generation Ipod nano not recognised in itunes
    Steph1071 Level 1 Level 1 (0 points)

    I've just run a diagnostic test again and this time the results were:

    Support Service: iPod support service is running (green)

                             iTunes Helper is running (green)

                             Apple Mobile Device is running (green)

    Ports: USB ports verified (green)

              No FireWire ports found (green)

              No iPod, iPhone or iPad found (red)

  • 5. Re: 6th generation Ipod nano not recognised in itunes
    planb77 Level 7 Level 7 (32,270 points)

    Does the iPod appear in Device Manager anywhere? To access device manager, click Start and then right->click on Computer and choose Manage.

     

    Plug the iPod in and see if it appears anywhere in the list of devices.  It might show up as unknown or under the USB controllers. If it does, right->click on it and choose Uninstall. Then reboot your PC and reattach the Nano. It should then try re-installing the appropriate iPod drivers.

     

    Make sure that there are no other USB devices connected (minus the keyboard and mouse if applicable).

     

    B-rock

  • 6. Re: 6th generation Ipod nano not recognised in itunes
    Steph1071 Level 1 Level 1 (0 points)

    When I open Device Manager, my iPod doesn't appear anywhere in the list of devices. It shows up in the Storage -> disk management.

    There are no other USB devices connected to the laptop.

  • 7. Re: 6th generation Ipod nano not recognised in itunes
    cwe1 Level 1 Level 1 (0 points)

    I have the same problem as you do. Just curious, what type of computer do you have? What OS?

  • 8. Re: 6th generation Ipod nano not recognised in itunes
    Steph1071 Level 1 Level 1 (0 points)

    I have a Samsung running Windows 7 with a 64-bit OS

  • 9. Re: 6th generation Ipod nano not recognised in itunes
    Steph1071 Level 1 Level 1 (0 points)

    I hadn't tried plugging my iPod in for a while but then I saw that I could download the new iTunes so I did then plugged in my iPod and now it won't even be recognised by the laptop.

    Please can someone help!

    Do I need to contact Apple?

  • 10. Re: 6th generation Ipod nano not recognised in itunes
    Steph1071 Level 1 Level 1 (0 points)

    I just tried plugging my 4th gen iPod nano in too and it still isn't recognising it