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Time machine not working

555 Views 18 Replies Latest reply: Dec 6, 2012 7:14 AM by rachelfromcambridge RSS
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rachelfromcambridge Calculating status...
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Dec 3, 2012 2:31 PM

I have set my WD hard drive as my time machine device and it seemed to work fine for a while.  But despite the fact that I plug it in often I've noticed in preferences that the last back up was done at the end of August.  It's set to do automatic backups and everything seems ok but I have no idea how to make this work.  Can someone help me with this please.

MacBook Pro
  • borgeano Level 2 Level 2 (280 points)
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    Dec 3, 2012 2:56 PM (in response to rachelfromcambridge)

    If you go to System Preferences, and Time Machine, what does it say as the reason why it hasn't completed a backup successfully?

  • OGELTHORPE Level 7 Level 7 (22,860 points)
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    Dec 3, 2012 3:42 PM (in response to rachelfromcambridge)

    Attach the Time Machine HDD to your MBP.

     

    Go to SYSTEM PREFERENCES>TIME MACHINE>SHOW TIME MACHINE STATUS IN THE MENU BAR and check the box.

     

    Click on the Time machine icon in the menu bar.

     

    A drop down menu will appear.

     

    Select 'Back Up Now'.

     

    What happens?

     

    Ciao.

  • Linc Davis Level 10 Level 10 (108,150 points)
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    Dec 4, 2012 12:58 PM (in response to rachelfromcambridge)

    If you have more than one user account, these instructions must be carried out as an administrator.

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.

    Enter the word "Starting" (without the quotes) in the String Matching text field. You should now see log messages with the words "Starting * backup," where * represents any of the words "automatic," "manual," or "standard." Note the timestamp of the last such message. Clear the text field and scroll back in the log to that time. Post the messages timestamped from then until the end of the backup, or the end of the log if that's not clear.

    Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don't post many repetitions of the same message.

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into a message.

     

    Some personal information, such as the names of your files, may be included — edit that out, too, but don’t remove the context.

  • OGELTHORPE Level 7 Level 7 (22,860 points)
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    Dec 4, 2012 1:02 PM (in response to rachelfromcambridge)

    Go to SYSTEM PREFERENCES in you Applications (or perhaps in your Dock on the bottom of your desktop).  and click on it.  It should result in a display such as this:Screen Shot 2012-12-04 at 3.58.34 PM.png

    Then click on the Time Machine icon in the 4th row and it should then look like this:

     

    Screen Shot 2012-12-04 at 3.56.13 PM.png

    Then employ the directions I gave in my prior answer.

     

    Ciao.

  • Linc Davis Level 10 Level 10 (108,150 points)
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    Dec 4, 2012 1:30 PM (in response to rachelfromcambridge)

    The backup drive wasn't mounted when that snapshot was scheduled to take place. Is it mounted now?

  • OGELTHORPE Level 7 Level 7 (22,860 points)
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    Dec 5, 2012 4:23 AM (in response to rachelfromcambridge)

    It sounds that there may be a problem with Time Capsule (a new wrinkle added to the issue).  Did you try what I initially suggested and if so what was the result?  (installing the Time Machine Icon in the menu bar and clicking on it.)

     

    Ciao.

  • Linc Davis Level 10 Level 10 (108,150 points)
    Currently Being Moderated
    Dec 5, 2012 6:51 AM (in response to rachelfromcambridge)

    This problem has nothing to do with a Time Capsule, nor with the presence or absence of the TM icon in the menu bar. Any suggestions to the contrary are merely confusing the issue.

     

    If the external drive is plugged in and turned on, then it's not working.

     

    Is the drive listed in Disk Utility?

  • OGELTHORPE Level 7 Level 7 (22,860 points)
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    Dec 5, 2012 8:52 AM (in response to Linc Davis)

    Linc Davis greetings:  You said  'If the external drive is plugged in and turned on, then it's not working."

     

    Plugged in where?  Time Capsule is not physically connected to the MBP.  I'm at a disadvantage here not using Time Capsule.  If it is functioning correctly, it still has to appear in SYSTEM PREFERENCES>TIME MACHINE.

     

    I'm prepared to be educated.

     

    Ciao.

  • borgeano Level 2 Level 2 (280 points)
    Currently Being Moderated
    Dec 5, 2012 9:38 AM (in response to OGELTHORPE)

    Original post said she setup a "WD hard drive as [the] time machine device and it seemed to work fine for a while."

     

    It seems to me that the whole Time Capsule matter was accidentally entered into the conversation. Perhaps the user has a Time Capsule, though is not using it as a Time Machine target? Regardless, the initial post was about a WD drive, is that still the case? Please advise.

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