4 Replies Latest reply: Dec 5, 2012 1:14 PM by dps313
dps313 Level 1 Level 1 (0 points)

Anybody out there have any idea why -- after a IOS6 update (6.0.1) -- that my wife can't close apps on her iPhone 4S?

 

When you double click the home button to see which apps are active and then you hold one down, they all wiggle and you see the red dash button, which normally allows you to close out the apps you don't want. But hers keep wiggling and won't let you close them out. You press the red dash and nothing happens.

 

Her mail won't shut down. Her Safari. Other apps she downloaded from iTunes, such as games and Twitter, won't shut down. Notes, messages, whatever. None of them will shut down.

 

Her battery keeps draining.

 

Help!

 

We'd appreciate any assistance anyone can provide.


iPhone 4S, iOS 6.0.1
  • 1. Re: Can someone help? My iPhone 4S apps wiggle but won't close
    brad805 Level 5 Level 5 (7,290 points)

    Reset, hold both home and power buttons until the iPhone restarts itself, ignore the "slide to power off", let the iPhone restart itself. Usually takes about 10 seconds of holding both buttons. See if better. If not, tap Settings App > General > Reset > Reset All Settings. See if starting over helps. If still problem, Restore iPhone Firmware with iTunes on computer. See if better, it should be after Restore, because Restore is more thorough than the Update which started the problem.

  • 2. Re: Can someone help? My iPhone 4S apps wiggle but won't close
    dps313 Level 1 Level 1 (0 points)

    Thanks for the suggestions. I tried the first two possible fixes, but neither one worked.

     

    Tomorrow I'll try the restore option, because we're very frustrated and can't get the problem corrected.

     

    I've never had to do this before. Is restoring a fairly simple and painless process?

  • 3. Re: Can someone help? My iPhone 4S apps wiggle but won't close
    brad805 Level 5 Level 5 (7,290 points)

    Yes very simple. The Restore will erase corrupted files from the iPhone which the Update allowed.

  • 4. Re: Can someone help? My iPhone 4S apps wiggle but won't close
    dps313 Level 1 Level 1 (0 points)

    I tried ever suggested fix, including multiple restores via iTunes and even the firmware restore. Nothing worked.

     

    Worse yet, my wife's phone stopped allowing for capital letters. The shift key stopped working.

     

    While typing emails or texts holding the phone vertically, certain letters didn't work. The same problem (with different keys) happened when holding the phone horizontally.

     

    I finally made an appointment with the Genius Bar at a nearby Apple store. The guy tried everything he knew, to no avail, and then uttered this line: "I've done more than 3,000 iPhone appointments since I started working here and I've never seen this problem before."

     

    He gave up and just replaced the phone with a new one.

     

    Our warranty had 21 days to spare, so we just made it . Whew!

     

    Thanks for the suggestions.