Skip navigation

Email won't scroll on iPad

7386 Views 9 Replies Latest reply: Dec 5, 2012 1:40 PM by MyITtech RSS
Pete Kroner Calculating status...
Currently Being Moderated
Dec 5, 2012 10:55 AM

Emails show only one page and won't scroll down on iPad

iPad, iOS 5.1.1
  • Demo Level 9 Level 9 (73,680 points)
    Currently Being Moderated
    Dec 5, 2012 11:00 AM (in response to Pete Kroner)

    Quit the mail app completely and restart the iPad. Go to the home screen first by tapping the home button. Double tap the home button and the task bar will appear with all of your recent/open apps displayed at the bottom. Tap and hold down on any app icon until it begins to wiggle. Tap the minus sign in the upper left corner of the app that you want to close. Tap the home button or anywhere above the task bar. Restart the iPad.

     

    Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    Or .... Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

     

     

  • MyITtech Calculating status...
    Currently Being Moderated
    Dec 5, 2012 11:01 AM (in response to Pete Kroner)

    Hi,

    Have you tried any of the following:

     

    1. Close the mail app > double tap the home button > tap and hold the mail app's icon until it starts to shake > press the little red minus symbol in the top left > press the home button again > re-open the mail app > Fixed?

     

    2. After completeing step 1 (if it didn't help), press and hold the home button and the sleep/wake button simultaneously until you see a red "slide to power off" option > Power off iPad > wait 10 seconds > Power iPad on again by pressing the sleep/wake button.

     

    Please try those,

    Best of luck!

  • Demo Level 9 Level 9 (73,680 points)
    Currently Being Moderated
    Dec 5, 2012 12:34 PM (in response to Pete Kroner)

    Is this happening in the mail app or in Safari?

     

    If you are accessing your email in Safari, try clearing the browser and see what happens.

     

    Go to Settings>Safari>Clear History, Cookies and Data. Restart the iPad. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.

     

    It is quite possible that some crap that Yahoo is trying to load on the web page could be causing the site to freeze.

     

  • James Ward4 Level 7 Level 7 (23,065 points)
    Currently Being Moderated
    Dec 5, 2012 12:36 PM (in response to Pete Kroner)

    You might try going to the Settings App > Mail,Contacts, Calendars > and turning OFF Load Remote Images.

  • Demo Level 9 Level 9 (73,680 points)
    Currently Being Moderated
    Dec 5, 2012 1:28 PM (in response to Pete Kroner)

    Can't you set up your mail account in the mail app on the iPad? Settings>Mail>Contacts>Calendars>Add Account and then add your email account to the mail app.

     

    I know nothing about AT&T or Yahoo mail. But if you want to continue to use a browser to access your mail, see if there is a lite version of the web mail that you can use on the iPad. I use a lite version for my web mail on the iPad - if I choose to access my mail that way - which is almost never. See if your we mail provider offers a lite version in the preferences on the web site. You will have more limited functionality probably, but you might be able to read and write emails withoutthe page freezing.

     

    Any chance that your email provider has an app for email? Did you look in the App Store? Or search on their web site?

  • MyITtech Level 1 Level 1 (20 points)
    Currently Being Moderated
    Dec 5, 2012 1:40 PM (in response to Demo)

    Here's the thing about Yahoo Mail, you need their pro version ($29/year) to remove adds and have app access, which means you can't put Yahoo in the iPad's Mail App unless you opt for their pro version.

     

    It might be best to forward all your emails from Yahoo to a Gmail account, then setup the gmail account to your iPad.

     

    Best of luck!

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.