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proximity sensor

263 Views 8 Replies Latest reply: Dec 5, 2012 4:32 PM by GJWiPhone RSS
DimitrisT Calculating status...
Currently Being Moderated
Dec 5, 2012 4:02 PM

Hey guys, I bought an iPhone 5 two days ago and today I noticed that the proximity sensor turns on as soon as the screen goes on. When the screen is locked and the phone on sleep it is off as it should be. But turns on along with the screen. Note that siri has not been activated yet and that the sensor works properly when in a call. I tried rebooting many times, as well as two or three hard resets and two restores as a new iPhone but the problem remains. Do we have a hardware problem here, or just software? Any suggestions will be appreciated.

iPhone 5, iOS 6.0.1
  • GJWiPhone Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 5, 2012 4:07 PM (in response to DimitrisT)

    Hello,

     

    What do you mean by the proximity sensor turns on as soon as the screen goes on?

     

    the proximity sensor is there to detect when the phone is next to your ear or not through magnetic field?

     

    i dont think i understand what is happening ?

  • GJWiPhone Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 5, 2012 4:16 PM (in response to DimitrisT)

    Oh wow ok!

     

    I am pritty sure that would be faulty hardware.

     

    as you brought it two days ago it will be under warrenty and if you explain that to them im sure they will be more than willing to help you out and may even swap your handset.

     

    regards

  • GJWiPhone Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 5, 2012 4:22 PM (in response to DimitrisT)

    Haha you would be suprised how helpful they actually are in stores when it comes to legitiment devices and problems.

     

    I honestly think you will tell them and show them your problem, they will replace it.

     

    plus there is something called a cool down period which basically gives you customer credit act (all companys have to apply by this legislation act!!) that allows you 14 days to return the product anyway if worse comes to worse

     

     

    No worries! good luck

  • GJWiPhone Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 5, 2012 4:31 PM (in response to DimitrisT)

    no this is a international legislation act as of 1974!! not alot of people know this but all big companies need to apply this act as there could be law suits and fines elligable.

     

    im from the uk and am being taught this sort of interesting things at college!

     

    so usefull. belive me

  • GJWiPhone Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 5, 2012 4:32 PM (in response to DimitrisT)

    i could do this sort of thing as a part time job lol, i like helping people and it helps me with exoerience

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