3 Replies Latest reply: Dec 5, 2012 6:39 PM by randers4
CRTVeous Level 1 Level 1 (0 points)

I have an app I've deleted from both my iPhone 4 (iOS 6.0.1) and off iTunes (11.0.0.163) on my PC (Windows 7 Pro 64 bit) but it continues to show up on my iPhone under "Apps > Purchased Apps > Not on this phone"  beside a Cloud icon with a download arrow on it.  I do have iTunes Match, and it is turned on.

 

The app is not on my phone nor does it show up in my apps library in iTunes.  If I click the Cloud icon next to the app on the "Apps > Purchased Apps > Not on this phone" it will download and install on my phone and in iTunes.

 

I have tried deleting it from both my phone and itunes, then backing up itunes both to my PC and the Cloud and syncing without the app present.  I continues to stay in the "Apps > Purchased Apps > Not on this phone". 

 

I have also tried a hard reset. No luck.

 

Anyone know how to delete it?


iPhone 4, iOS 6.0.1, Windows 7 Professional
  • 1. Re: Delete app from Cloud or iTunes Match?
    randers4 Level 9 Level 9 (57,160 points)

    You can't delete an app from your purchase history, you can only hide it from view using itunes (see http://support.apple.com/kb/HT4919).

  • 2. Re: Delete app from Cloud or iTunes Match?
    CRTVeous Level 1 Level 1 (0 points)

    This doesn't seem to work with the new updated app store on the iPhone.  Around Thanksgiving I was at the Apple store when the Genius associate and I noticed on my phone in the app store, at the top where it now says "Purchases" it had some long, strange word and characters.  I tapped it and saw my app purchases.  The long strange word now says purchases as I mentioned.

     

    Once in the purchase area you cannot sweep left or right and hide the apps.  Nothing happens when you sweep left or right.  I just got back from the Apple store and they discovered the same issue...

  • 3. Re: Delete app from Cloud or iTunes Match?
    randers4 Level 9 Level 9 (57,160 points)

    Right, that's why I mentioned to do it in iTunes rather than on your phone.  Since iOS 6 you can no longer hide purchases on your phone.  I assume that after you hide it in iTunes is will no longer appear on the purchased list on your phone either.