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May I repair my iPhone 5 Verizon outside the US ?

423 Views 4 Replies Latest reply: Dec 6, 2012 12:53 AM by Ethmoid RSS
Zyfan Calculating status...
Currently Being Moderated
Dec 5, 2012 6:27 PM

Because I am travelling in China for couple months ?  I found there are some issues for my iPhone 5 Verizon.  May I take it to the Apple Retail Store in Shanghai ?

If yes, what version will they replace it to me ?  Thank you.

iPhone 5, iOS 6.0.1
  • imobl Level 4 Level 4 (3,290 points)
    Currently Being Moderated
    Dec 5, 2012 6:31 PM (in response to Zyfan)

    You can try, but warranty is not international. If they do replace your

    iPhone, it should be the same model, same color, same RAM, locked to

    Verizon. More likely is they will tell you to take it back to the US.

  • KiltedTim Level 8 Level 8 (35,995 points)
    Currently Being Moderated
    Dec 5, 2012 6:39 PM (in response to Zyfan)

    No. It would be impossible to get a Verizon phone there. Being a CDMA carrier makes it doubly difficult. Send it to someone back home who can take it in and get it replaced.

  • Ethmoid Level 6 Level 6 (9,690 points)
    Currently Being Moderated
    Dec 6, 2012 12:53 AM (in response to Zyfan)

    As you bought the phone in the US in the first place, an Apple store in China may not help you at all and may tell you to take the phone back to the States and get help there because the warranty is NOT international but country specific.

     

    If you need a replacement iPhone, you will be given exactly what you already have which would not be possible in China, so once they see what phone you have, they will probably tell you to take it back to the US and they are within their rights not to help you as warranty is not international.

     

    You have 2 options - send your iPhone back to the US and get someone there to fix it for you and then buy another cheaper phone whilst you are travelling in China that you can use there with a local sim card.  You could always use that phone in China and then get your iPhone repaired on your return to the US.

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