5 Replies Latest reply: Apr 7, 2013 11:12 AM by Engigeek
Lost in LV Level 1 Level 1 (0 points)

New Apple TV UPDATE freezes on screen:  step 1of 2: Preparing update...


iPad (3rd gen) Wi-Fi
  • 1. Re: Update freezes
    pderby Level 1 Level 1 (10 points)

    Use WiFi to update. Thousands are having this problem when trying to update using an Ethernet connection.

  • 2. Re: Update freezes
    Toobusyforthis Level 1 Level 1 (0 points)

    I'm using wireless and same problem

  • 3. Re: Update freezes
    digitalcyclist Level 1 Level 1 (0 points)

    Ditto here.  Tried the update several times, both gigabit wired as well as wireless, with a Settings > General > Reset before each attempt.  No go - always fails with "Update unsuccessful"

  • 4. Re: Update freezes
    Toobusyforthis Level 1 Level 1 (0 points)

    My update has just finished! Took around 2 hours to do step 1 "preparing for update" but then only a minute or so to do the step 2. Thank goodness. Glad I didn't interrupt the process. I had the luxury of it being midnight and I could let it go for awhile to see what happened.

  • 5. Re: Update freezes
    Engigeek Level 1 Level 1 (0 points)

    Surprise, surprise!  It warns not to unplug - bunk (in this case).  A quick (15 second) unplug and it restarted, ran through the portion that was already downloaded very quickly, then carried on from there. Looking at the What's New screen now.  Success!