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Apple TV 3 will neither update nor restore (directly or via iTunes). Help!

829 Views 6 Replies Latest reply: Dec 11, 2012 1:59 PM by MPovoa RSS
MPovoa Level 1 Level 1 (0 points)
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Dec 3, 2012 11:29 AM

I have an Apple TV 3 with sistem 5.1. On the PC, Win 7 64 bit running iTunes 11 latest version.


Apple TV asked for an update. I tried several times to update but get a message that the update failed.


Then, I tried the following:


1) Restore via Apple TV settings -- also failed

2) Restore via iTunes 11, connecting ATV 3 with an USB cable to the PC. I can see the Apple TV on the iTunes device navigation, but I get an eror message  that says "unable to find".


So, I can't update or restore my ATV 3.


Please help, and thanks in advance.

Apple TV, Windows 7


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