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AppleCare Protection Plan: can't register TB Display

2531 Views 13 Replies Latest reply: Nov 2, 2013 6:07 AM by sanddevil RSS
StevenCr Level 1 Level 1 (0 points)
Currently Being Moderated
Jul 30, 2012 4:18 PM

Hi,

 

I have quite a strange problem with my brandnew system. Next to the iMac I bought a Thunderbolt Display, but I wasn't able to register the display's serial number when I was filling out the form of the AppleCare Protection Plan. The form keeps responding the serial number isn't valid. And yes ... I did double an tripple check the serial number to make sure I made no mistakes.

 

Any ideas on this?

 

Kind regards,

StevenCr

iMac (27-inch Mid 2011), Mac OS X (10.7.4)
  • snaykkepitt Calculating status...

    I have the same problem. Did you get your issue resolved?

  • brantwinter Calculating status...

    Same problem here - says my 27" Thunderolt display serial number is invalid. I have checked both the box and the bottom of the display. Both match what I am putting in the registration screen. Mine is the newer part number "MC914X/B". Annoying...

  • snaykkepitt Level 1 Level 1 (0 points)

    I submitted a query to Apple via Express Lane (http://expresslane.apple.com), and received the following reply a few days later:

     

    ---

     

    To complete your request, we need the proof of purchase for your AppleCare support agreement and the proof of purchase for your item(s). Please respond to this email and attach digital photos or scanned images of the sales receipt of your AppleCare support agreement and product(s).  A valid proof of purchase should contain the date of purchase, authorized reseller information, itemized product information, and total price paid.

     

    Make sure your digital images are legible before you attach them to your response.

     

    Please note that if you do not have the sales receipt for your AppleCare support agreement and your product(s), it may be possible to obtain a copy of the receipt from the store at which the they were purchased. We do need to mention that without a valid proof of purchase or receipt we are unable to proceed further. Thank you for your understanding.

     

    After we receive your email, we will complete your registration and send you the Proof of Coverage letter within 2 weeks.

     

    Sincerely,

     

    AppleCare Agreement Administration

     

    ----

     

    I replied that I would send the information in due course, but posed the alternatives:

     

    a) If your additional display registration requires a sales receipt to prove it's valid, why does the web site suggest it can be done directly?

     

    or

     

    b) If you *do* intend it to be possible to register a display online, why not fix your bug?

     

    I have not received a reply to that.

     

    ---------

     

    The initial response came from "app_dop@apple.com", so if you want to try emailing your serial number and purchase slip info...

  • ceit Calculating status...

    It is now December and they still have not fixed this. I can't register my TB Displays purchased with iMacs and MacBook Pros.

  • stevejobsfan0123 Level 7 Level 7 (30,490 points)

    Are any of you close to an Apple Store? You might get faster results that way.

  • snaykkepitt Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 6, 2012 8:44 AM (in response to ceit)

    In the end I called Apple's support line, and they took care of it for me - they transferred me to the department that handles the Applecare registrations, and it took about 10-15 minutes. I didn't have to send the proof of purchase - just gave them the serial numbers over the phone, and they set it up. They offered no comment about why the web registration doesn't work, and seemed surprised, since all the information they looked up about my products suggested that it should.

  • dannybrock88 Calculating status...

    Ditto. I had exactly the same problem. I called the support line and they took care of everything.

  • tbirdvet Level 3 Level 3 (945 points)

    On a similar note, my original TB display had to be exchanged at the store.  After getting a new one I called Apple support and had to give them the new serail number because the Apple care was not automatically updated when I made the exchange.  Some may forget to do this and later if a repair was required they would have a hard time getting it covered.

  • ajpegg Calculating status...

    This is clearly still happening as I can't register my TB Display either. I plan to do it over the phone in the morning - there is an 'alternate registration process' offered in the documentation.

     

    It all seems very odd though

  • TheOtherLeslie Calculating status...
    Currently Being Moderated
    Aug 7, 2013 12:41 PM (in response to ajpegg)

    It is August 7, 2013 and this is still an issue. Just tried to register my Thunderbolt display and had the same problem.

  • Will Mitchell2 Calculating status...

    Me too.  The brand new display also has the persistent low hiss that has been reported off and on for at least a couple years, as well. 

  • sanddevil Calculating status...

    Still an issue!  It's the end of 2013

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