Currently Being ModeratedAug 3, 2012 7:23 PM (in response to StevenCr)
I have the same problem. Did you get your issue resolved?
Currently Being ModeratedAug 4, 2012 11:33 PM (in response to snaykkepitt)
Same problem here - says my 27" Thunderolt display serial number is invalid. I have checked both the box and the bottom of the display. Both match what I am putting in the registration screen. Mine is the newer part number "MC914X/B". Annoying...
Currently Being ModeratedAug 6, 2012 12:16 AM (in response to brantwinter)
I'm afraid I'm still waiting for a reaction from Apple's side. Any reaction ... Apple didn't even confirm they received my mail. I haven't been able to solve the issue myself either. It seems to be a problem many people have and it also seems to be a problem that is occurring for quite a while now. (I mean not only with Thunderbolt displays.)
I have been using pc for over 25 years and am now using both Mac and pc. Not a good start on the support side ...
Currently Being ModeratedAug 7, 2012 3:14 PM (in response to StevenCr)
I submitted a query to Apple via Express Lane (http://expresslane.apple.com), and received the following reply a few days later:
To complete your request, we need the proof of purchase for your AppleCare support agreement and the proof of purchase for your item(s). Please respond to this email and attach digital photos or scanned images of the sales receipt of your AppleCare support agreement and product(s). A valid proof of purchase should contain the date of purchase, authorized reseller information, itemized product information, and total price paid.
Make sure your digital images are legible before you attach them to your response.
Please note that if you do not have the sales receipt for your AppleCare support agreement and your product(s), it may be possible to obtain a copy of the receipt from the store at which the they were purchased. We do need to mention that without a valid proof of purchase or receipt we are unable to proceed further. Thank you for your understanding.
After we receive your email, we will complete your registration and send you the Proof of Coverage letter within 2 weeks.
AppleCare Agreement Administration
I replied that I would send the information in due course, but posed the alternatives:
a) If your additional display registration requires a sales receipt to prove it's valid, why does the web site suggest it can be done directly?
b) If you *do* intend it to be possible to register a display online, why not fix your bug?
I have not received a reply to that.
The initial response came from "email@example.com", so if you want to try emailing your serial number and purchase slip info...
Currently Being ModeratedDec 5, 2012 9:30 PM (in response to StevenCr)
It is now December and they still have not fixed this. I can't register my TB Displays purchased with iMacs and MacBook Pros.
Currently Being ModeratedDec 5, 2012 9:37 PM (in response to StevenCr)
Are any of you close to an Apple Store? You might get faster results that way.
Currently Being ModeratedDec 6, 2012 8:44 AM (in response to ceit)
In the end I called Apple's support line, and they took care of it for me - they transferred me to the department that handles the Applecare registrations, and it took about 10-15 minutes. I didn't have to send the proof of purchase - just gave them the serial numbers over the phone, and they set it up. They offered no comment about why the web registration doesn't work, and seemed surprised, since all the information they looked up about my products suggested that it should.
Currently Being ModeratedApr 9, 2013 11:53 AM (in response to snaykkepitt)
Ditto. I had exactly the same problem. I called the support line and they took care of everything.
Currently Being ModeratedApr 10, 2013 4:38 AM (in response to dannybrock88)
On a similar note, my original TB display had to be exchanged at the store. After getting a new one I called Apple support and had to give them the new serail number because the Apple care was not automatically updated when I made the exchange. Some may forget to do this and later if a repair was required they would have a hard time getting it covered.
Currently Being ModeratedMay 2, 2013 12:41 PM (in response to StevenCr)
This is clearly still happening as I can't register my TB Display either. I plan to do it over the phone in the morning - there is an 'alternate registration process' offered in the documentation.
It all seems very odd though
Currently Being ModeratedAug 7, 2013 12:41 PM (in response to ajpegg)
It is August 7, 2013 and this is still an issue. Just tried to register my Thunderbolt display and had the same problem.
Currently Being ModeratedAug 10, 2013 8:00 AM (in response to TheOtherLeslie)
Me too. The brand new display also has the persistent low hiss that has been reported off and on for at least a couple years, as well.