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Iphone 5 Will Not Restore

1515 Views 1 Reply Latest reply: Dec 6, 2012 6:09 AM by Lawrence Finch RSS
Hornsan1 Calculating status...
Currently Being Moderated
Dec 5, 2012 11:15 PM

My Iphone 5 running IOS6.1 was working fine and then suddenly one morning I woke to find that I no longer had service. My carrier is ATT and It doesnt say just no service it says "searching" continuously. I attempted to restore the iphone from a computer running win 7 ultimate and a fresh copy of itunes 11. However after attempting to re-install the firmware it present me with a unknown error (-1).  Any ideas?

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Dec 6, 2012 6:09 AM (in response to Hornsan1)

    Here is Apple's answer to error -1: http://support.apple.com/kb/TS3694#error1

     

    As error 1 (or -1) indicates possible hardware failure, and your original symptom is also possible hardware failure, I would take the phone to an Apple store for diagnosis and likely replacement.

     

    For your original problem, it's also possible you have a bad SIM or AT&T messed up your account provisioning, so calling them is a good place to start.

     

    The other possible cause of error -1, which isn't mentioned in the above article, is a jailbroken phone. You would probably know if it was jailbroken.

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