Skip navigation

Iphone 5 Will Not Restore

1515 Views 1 Reply Latest reply: Dec 6, 2012 6:09 AM by Lawrence Finch RSS
Hornsan1 Calculating status...
Currently Being Moderated
Dec 5, 2012 11:15 PM

My Iphone 5 running IOS6.1 was working fine and then suddenly one morning I woke to find that I no longer had service. My carrier is ATT and It doesnt say just no service it says "searching" continuously. I attempted to restore the iphone from a computer running win 7 ultimate and a fresh copy of itunes 11. However after attempting to re-install the firmware it present me with a unknown error (-1).  Any ideas?

  • Lawrence Finch Level 7 Level 7 (24,420 points)
    Currently Being Moderated
    Dec 6, 2012 6:09 AM (in response to Hornsan1)

    Here is Apple's answer to error -1:


    As error 1 (or -1) indicates possible hardware failure, and your original symptom is also possible hardware failure, I would take the phone to an Apple store for diagnosis and likely replacement.


    For your original problem, it's also possible you have a bad SIM or AT&T messed up your account provisioning, so calling them is a good place to start.


    The other possible cause of error -1, which isn't mentioned in the above article, is a jailbroken phone. You would probably know if it was jailbroken.


More Like This

  • Retrieving data ...

Bookmarked By (0)


  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.