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Default email account when using profiles

545 Views 7 Replies Latest reply: Dec 6, 2012 11:12 AM by VNHH RSS
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Dec 6, 2012 7:51 AM

We have started allowing employees to use their personal iPhones for work.  To ensure proper setup and to prevent tinkering with settings, we are using the iPhone Configuration Utility to load profiles onto the devices that setup the Exchange account(s) and enforce some security settings and restrictions.

 

Here's where we're running into an issue:

 

After loading the profile and setting up the Exchange email, the only option available under "Settings>Mail, Contacts, Calendars>Default Account" is the employee's personal email account.  The Exchange account(s) don't appear as an option.

 

Now,

 

If we setup the Exchange accounts manually on the device (meaning, without using a profile and the iPhone Configuration Utility) all the accounts are available to select from under the "Default Account" setting. 

 

I tried contacting Apple support about the issue- in short, I talked to a second level support tech who I could barely understand and communicate with and all he did was run through the standard "clear all settings, reboot and set it up again.  After about 3 or 4 settings resets and full device erases with the same issue occuring each time I setup the profile again, I gave up trying.

 

I have confirmed that it is an issue on the iPhone 4, 4S and 5 running iOS 5.1 and iOS 6

 

Is there anyone who's encountered this and/or might know enough about the software innerworkings to help determine a cause and/or solution?

 

Thanks for your time,

 

~Mark

iPhone 4, iOS 6

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