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"Your computer restarted because there was a problem"

273 Views 2 Replies Latest reply: Dec 6, 2012 12:48 PM by ds store RSS
Grotesque666 Calculating status...
Currently Being Moderated
Dec 6, 2012 11:38 AM

Over the last week or so, I've had issues with my system suddenly restarting. I have not been able to conclude any common symptoms when this happens and this issue is becoming more and more common to the point where it is happening multiple times within the hour, making my Macbook almost unusable.

 

Anywho, I did a litte reesarch and found out about Panic Reports, and did a little more digging around and found that theres a way to interpret these... I have looked through the report and I 'think' that the random restarts have been casued by Kaspersky.

 

The logic behind this choice is from the following taken from the report:

 

     >BSD process name corresponding to current thread: kav (kav = Kaspersky Anti-Virus?)

 

     >Kernel Extensions in backtrace: com.kaspersky.kext.kimul.42(42.0)[658C1759-7925-7346-A10D-B468C1BD7A1D]@0xfffff f7f8a0fc000->0xffffff7f8a105fff

 

Unfortunately, this is as far as I have got - and can't really figure the rest of the report.

 

I have now uninstalled Kaspersky (using the official uninstaller), and so far my Macbook has been fine, however this could indeed just be coincidental.

 

Off tpoic and on a side note, I finally made the jump to Macs about 9 months ago and broought with me the PC Mentality and as such installed Kaspersky, you know, just to be safe. I appreciate that "Viruses" don't actually pose a threat to a Mac system, but with previous threats like 'Flashback' and the newly found threat 'Dockster' (http://news.cnet.com/8301-1009_3-57556939-83/new-mac-malware-spreading-from-dala i-lama-tribute-site/) - albeit using the same exploit as Flashback - I find it difficult not to have some form of protection for my Macbook.

 

So, back on topic, was Kaspersky the likely cause of the random retstarting issues, or was something more serious and/or sinister happening?

 

Thu Nov 29 18:27:28 2012

panic(cpu 0 caller 0xffffff80084b7bd5): Kernel trap at 0xffffff7f8a103439, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000800, CR3: 0x0000000047fab01d, CR4: 0x00000000000606e0

RAX: 0x0000000000000000, RBX: 0xffffff80f911e000, RCX: 0xffffff80f911e7e8, RDX: 0x0000000000000200

RSP: 0xffffff80f924bd00, RBP: 0xffffff80f924bd60, RSI: 0x000000008003f000, RDI: 0xffffff80f911e000

R8:  0xffffff80f924bc20, R9:  0x0000000000001000, R10: 0xffffff80251e8430, R11: 0xffffff80251e8400

R12: 0xffffff80f911e000, R13: 0x000000008003f000, R14: 0xffffff80f911e000, R15: 0xffffff80f911e7e8

RFL: 0x0000000000010246, RIP: 0xffffff7f8a103439, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0x0000000000000800, Error code: 0x0000000000000000, Fault CPU: 0x0

 

 

Backtrace (CPU 0), Frame : Return Address

0xffffff80f924b9a0 : 0xffffff800841d626

0xffffff80f924ba10 : 0xffffff80084b7bd5

0xffffff80f924bbe0 : 0xffffff80084ce4ed

0xffffff80f924bc00 : 0xffffff7f8a103439

0xffffff80f924bd60 : 0xffffff7f8a1037f8

0xffffff80f924be10 : 0xffffff7f8a0fe428

0xffffff80f924be50 : 0xffffff8008751530

0xffffff80f924bea0 : 0xffffff800879b2ce

0xffffff80f924bf00 : 0xffffff80087a17b5

0xffffff80f924bf60 : 0xffffff80087e1533

0xffffff80f924bfb0 : 0xffffff80084cea1d

      Kernel Extensions in backtrace:

         com.kaspersky.kext.kimul.42(42.0)[658C1759-7925-7346-A10D-B468C1BD7A1D]@0xfffff f7f8a0fc000->0xffffff7f8a105fff

 

 

BSD process name corresponding to current thread: kav

 

 

Mac OS version:

12C60

 

 

Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-xxxx-xxxx-xxxxxxxxxxxx

Kernel slide:     0x0000000008200000

Kernel text base: 0xffffff8008400000

System model name: MacBookPro8,1 (Mac-94245B3640C91C81)

 

 

System uptime in nanoseconds: 10836451759818

last loaded kext at 10587027596169: com.apple.driver.AppleUSBTCKeyEventDriver          235.4 (addr 0xffffff7f8a10b000, size 12288)

last unloaded kext at 10705886341858: com.apple.driver.AppleUSBCDC          4.1.22 (addr 0xffffff7f8a106000, size 12288)

loaded kexts:

com.kaspersky.kext.kimul.42          42

com.kaspersky.kext.kimul.41          41

com.kaspersky.nke          1.0.0d33

com.kaspersky.kext.klif          3.0.0d23

com.apple.filesystems.smbfs          1.8

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.iokit.IOBluetoothSerialManager          4.0.9f33

com.apple.driver.AudioAUUC          1.60

com.apple.filesystems.autofs          3.0

com.apple.driver.AGPM          100.12.69

com.apple.driver.AppleMikeyHIDDriver          122

com.apple.driver.AppleHDA          2.3.1f2

com.apple.driver.AppleUpstreamUserClient          3.5.10

com.apple.driver.AppleMikeyDriver          2.3.1f2

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleIntelHD3000Graphics          8.0.0

com.apple.driver.AppleIntelSNBGraphicsFB          8.0.0

com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport          4.0.9f33

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.AppleSMCLMU          2.0.2d0

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.ApplePolicyControl          3.2.11

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.AppleBacklight          170.2.3

com.apple.driver.AppleMCCSControl          1.0.33

com.apple.driver.AppleLPC          1.6.0

com.apple.driver.SMCMotionSensor          3.0.2d6

com.apple.driver.AppleUSBTCButtons          235.4

com.apple.driver.AppleUSBTCKeyboard          235.4

com.apple.driver.AppleIRController          320.15

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          34

com.apple.iokit.SCSITaskUserClient          3.5.1

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.2.2

com.apple.driver.AppleUSBHub          5.2.5

com.apple.driver.AppleFWOHCI          4.9.6

com.apple.driver.AirPort.Brcm4331          602.15.22

com.apple.driver.AppleAHCIPort          2.4.1

com.apple.iokit.AppleBCM5701Ethernet          3.2.5b3

com.apple.driver.AppleSDXC          1.2.2

com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0

com.apple.driver.AppleUSBEHCI          5.4.0

com.apple.driver.AppleEFINVRAM          1.6.1

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          1.6

com.apple.driver.AppleRTC          1.5

com.apple.driver.AppleHPET          1.7

com.apple.driver.AppleSMBIOS          1.9

com.apple.driver.AppleACPIEC          1.6

com.apple.driver.AppleAPIC          1.6

com.apple.nke.applicationfirewall          4.0.39

com.apple.security.quarantine          2

com.apple.driver.AppleIntelCPUPowerManagement          196.0.0

com.apple.iokit.IOSerialFamily          10.0.6

com.apple.kext.triggers          1.0

com.apple.driver.DspFuncLib          2.3.1f2

com.apple.iokit.IOAudioFamily          1.8.9fc10

com.apple.kext.OSvKernDSPLib          1.6

com.apple.iokit.IOSurface          86.0.3

com.apple.iokit.IOBluetoothFamily          4.0.9f33

com.apple.driver.AppleSMBusPCI          1.0.10d0

com.apple.iokit.AppleBluetoothHCIControllerUSBTransport          4.0.9f33

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.driver.AppleGraphicsControl          3.2.11

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.iokit.IONDRVSupport          2.3.5

com.apple.driver.AppleSMBusController          1.0.10d0

com.apple.driver.AppleHDAController          2.3.1f2

com.apple.iokit.IOGraphicsFamily          2.3.5

com.apple.iokit.IOHDAFamily          2.3.1f2

com.apple.driver.IOPlatformPluginFamily          5.2.0d16

com.apple.driver.AppleSMC          3.1.4d2

com.apple.driver.AppleThunderboltDPInAdapter          1.8.5

com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.5

com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.5

com.apple.driver.AppleUSBMultitouch          235.7

com.apple.iokit.IOUSBHIDDriver          5.2.5

com.apple.driver.AppleUSBMergeNub          5.2.5

com.apple.driver.AppleUSBComposite          5.2.5

com.apple.driver.CoreStorage          274.7

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.5.1

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.5.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.5.1

com.apple.iokit.IOUSBUserClient          5.2.5

com.apple.driver.AppleThunderboltNHI          1.6.0

com.apple.iokit.IOThunderboltFamily          2.1.1

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IO80211Family          500.15

com.apple.iokit.IOAHCIFamily          2.2.1

com.apple.iokit.IOEthernetAVBController          1.0.2b1

com.apple.iokit.IONetworkingFamily          3.0

com.apple.iokit.IOUSBFamily          5.4.0

com.apple.driver.AppleEFIRuntime          1.6.1

com.apple.iokit.IOHIDFamily          1.8.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          220

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.DiskImages          344

com.apple.iokit.IOStorageFamily          1.8

com.apple.driver.AppleKeyStore          28.21

com.apple.driver.AppleACPIPlatform          1.6

com.apple.iokit.IOPCIFamily          2.7.2

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

MacBook Pro (13-inch Late 2011), OS X Mountain Lion (10.8.2)

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