3 Replies Latest reply: Dec 10, 2012 3:54 PM by SGNC11
grnfrog55 Level 1 Level 1 (0 points)

We have over 20 iphones right now in rotation and I am noticing ios 6 + iphone 5 bugs are very annoying and Apple does not acknoledge any which means no ETA which means your sitting with your thumb you know where until they are fixed (IF they are fixed).  I am starting to regret allowing these devices into our environment because of the lack of information from Apple.

 

Push Mail bug, we have a number of users where push mail is not working. We tried everything up to and including total wipes, and new equipment with new build (not restoring a backup). Still occurs.

 

Volume bug, the volume for key taps and lock + others gets very low and only a restart will fix it.

 

 

Anyone else?

 

Apple openly states they are not concerned with enterprise customers so I should not be surprised with the lack of communication about issues like this.

 

Thank you

 

M

  • 1. Re: Push Mail & Other bugs
    snapappsdev Level 1 Level 1 (15 points)

    I'm having trouble understanding your bad grammer, and I'm not out of high school. Make sure Push is enabled in settings, and make sure your server can support push notifications.

     

    This answer was limited due to the asker's grammatical phrasing. Clarifying this is always helpful.

  • 2. Re: Push Mail & Other bugs
    grnfrog55 Level 1 Level 1 (0 points)

    Sorry, I was typing in a hurry.  Let me clarify:

    We have a number of iphone 5's with push email and volume issues. 

     

    I will focus on the email issue since it is more pressing that the volume one. Basically push email will not work and the only way new email arrives is by opening the email app manually.

     

    *push is supported on the server as we have many working iphones.

     

    Things we tried:

    -checked push settings

    -tried removing and adding the account

    -tried wiping the phone, restoring from icloud

    -tried wiping the phone and adding the email account without restoring from the cloud in case the bug was also        being restored.

    -tried bringing one of the devices back to Apple, they were kind enough to replace it. Same issue.

    -tried all the above all over again with the replacement.. still didn't work.

    -searched around a bit and found a possible fix having to do with changing the year but did not work either.

  • 3. Re: Push Mail & Other bugs
    SGNC11 Level 1 Level 1 (0 points)

    I am not an IT person by any means, but I have been through the exact same issues. Had a 4 and iPad 2. Never an issue until upgrade to the 5. I have spent several hours on phone with Apple Sr Advisor. Final response was "yes, we have a problem and engineering is working on a solution."  There was no mention of when a fix will be available.  I have seen reports from people running beta tests that say it now works on Wi Fi and LTE but stops when LTE switches to 3G. I have no idea if that is true.