HT4623: Update your iPhone, iPad, or iPod touchLearn about Update your iPhone, iPad, or iPod touch
Currently Being ModeratedDec 6, 2012 4:12 PM (in response to Simply OJ)
You are describing more than one issue here. You say that iTunes is recognizing the phone but it won't sync? Have you tried to reset the sync history. Go into iTunes, Edit, Preferences, Devices, reset sync history.
Next is iOS 6. What is happening when you try and update to iOS 6? Are you receiving an error? If so, what is it?
Currently Being ModeratedDec 6, 2012 4:55 PM (in response to ChrisJ4203)
Hi Chris and thank you for replying. when i connect my iphone to computer nothing happens. i tried what you suggested in itunes and nothing happened.
Currently Being ModeratedDec 6, 2012 5:04 PM (in response to Simply OJ)
Is the iPhone recognized in iTunes at all? If not, try this support document http://support.apple.com/kb/TS1538, see if this helps. You won't be able to sync unless iTunes recognizes the device. You might also need to uninstall and reinstall iTunes again, but use this support document to make sure you are removing everything before the reinstall http://support.apple.com/kb/HT1923
Currently Being ModeratedDec 6, 2012 5:47 PM (in response to ChrisJ4203)
thank you chris...success! am downloading ios 6 now. you were alot help
Currently Being ModeratedDec 6, 2012 7:50 PM (in response to Simply OJ)
Glad I was able to help.
Currently Being ModeratedFeb 23, 2013 11:49 AM (in response to ChrisJ4203)
I have the same problem, just wondering if you can help, I have tried the following:
uninstalling & reinstalling itunes
resotring factory settings (couldnt complete because it couldnt read my phone?)
Reset settings on my phone
Reset sync history on itunes
My itunes recognises my phone but doesn't load it & freezes usually when my phone is connected
Currently Being ModeratedFeb 23, 2013 12:13 PM (in response to saraahL)
sarah how to watch video in iphone in itune library home videos are showing but where i can find in iphone?
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