Currently Being ModeratedNov 3, 2012 9:59 AM (in response to Ma7meed)
Anyone has a clue? even now with the new iOS 6.0.1 the problem still exists.... Any help is appreciated :/
Currently Being ModeratedNov 3, 2012 10:03 AM (in response to Ma7meed)
If restoring from a backup is not working, the next user troubleshooting step is a restore as a new device. It sounds as if there is some corrupt data somewhere that is troubling the Music app.
Currently Being ModeratedNov 3, 2012 10:30 AM (in response to Ma7meed)
Ill try that, however I have a lot of apps arranged in folders, is there a secure way to return them to how they were? Worst case scenario restore from back up again? Thanks again.
Currently Being ModeratedNov 3, 2012 10:32 AM (in response to Ma7meed)
The only way to maintain the folder integrity is to restore from backup, however it seems that restoring from backup is your problem. Your choice, rearrange apps or deal with the problem in the music app.
Currently Being ModeratedNov 3, 2012 10:51 AM (in response to Ma7meed)
****, almost thought it worked, restored to a new factory phone, setted up as a new iPhone, synced music only, problem STILL REMAINS :/. Thanks for the help anyways >.<
Currently Being ModeratedNov 3, 2012 10:57 AM (in response to Ma7meed)
Have you tried to reset the sync history in iTunes. I cannot see a reason there would be a problem with the music app after a restore, unless there is something wrong with the music in iTunes. The only other alternative is a hardware problem with the phone.
Currently Being ModeratedNov 3, 2012 10:59 AM (in response to Ma7meed)
How do i reset the sync history in iTunes? Also, how can I identify if its a hardware problem? pretty difficult to guess, I have no valid proof or any sort of logical reason to return it to the supplier... Any thoughts on that? Thanks again.
Currently Being ModeratedNov 3, 2012 11:03 AM (in response to Ma7meed)
Reset sync history is in different locations depending on the computer OS you use. I am familiar with Windows, and that is located in iTunes when you go to Edit, Preferences, Devices. I'm not sure about a Mac.
If you do all of the user troubleshooting that has been described, power off/on, reset, restore from backup, restore as new; and that does not fix the problem, the only other option is to believe it is hardware and to make an appointment with the Genius Bar at Apple.
Currently Being ModeratedDec 5, 2012 1:12 AM (in response to Ma7meed)
Bump... any updates anyone? This problem is still stuck with me. I tried downloading a new copy of iOS again via iTunes (incase of a corrupted file). However, this still won't work. This is not a hardware problem for sure in response to the previous post.
Any help is appreciated, thanks.
Currently Being ModeratedDec 5, 2012 5:29 AM (in response to Ma7meed)
Have you recently added some new music to the library? At least just prior to this occurring? It almost sounds as if a music file is causing this, since a fresh install of the iOS includes a fresh install of the music app.
What computer OS are you using?
Currently Being ModeratedDec 5, 2012 5:43 AM (in response to Ma7meed)
Good idea, I haven't thought of that yet, however I add songs to my music library every now and then so how can I identify the malicious song file. Also I think maybe that isn't the problem because on my old iPhone 4 even after adding new songs, nothing occurred on it, only on the iPhone 5. As for OS, I just got a MacBook mid 2012, but I used to use my
iTunes on windows 7. I'll try what you said, I'll give it another go after this iTunes 11 update.
Currently Being ModeratedDec 6, 2012 8:18 AM (in response to Ma7meed)
The reason I asked about the computer OS was in case you needed to do a clean install of iTunes. It works differently on the Mac computer than on Windows. A complete uninstall and reinstall on a Windows computer requires you to follow specific instructions in a support document, while on a Mac, I have read you just have to reinstall over the old one.
I'm not sure if installing/updating to iTunes 11 would be the same on Windows or not, but since you report using a Mac, then it is probably a mute point. Good luck.
Currently Being ModeratedDec 6, 2012 6:26 PM (in response to Ma7meed)
Ugh man, this is starting to kill me, did a fresh install, just restored the iPhone from scratch to factory settings. Downloaded 1 song via iCloud and still the music bar error pops up and its stuck!! How can I be sure if this is an apple software error? Your help is heavily appreciated >.<.
Currently Being ModeratedDec 6, 2012 7:58 PM (in response to Ma7meed)
I would fall back on what I said earlier, if you have done all of the user troubleshooting that you have done, the last step is Apple. Take it in and show it to them and see what they have to say.