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Why did my brand new macbook stop working?

218 Views 4 Replies Latest reply: Dec 7, 2012 7:48 PM by markwmsn RSS
dbones7337 Calculating status...
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Dec 5, 2012 9:27 AM

I bought a MacBook Pro 15" (not the Retina one) about four weeks ago. 


A few days ago, it started freezing. 


It doesn't matter what task if any is at hand - sometimes I'm running Chrome and sometimes only Finder. 


There is no 'beach ball', there is no indication that anything is wrong.  Except nothing works - the screen freezes, command+option+esc doesn't work - the only way to get it out of this state is a hard reboot.


Only change that happened between it working and not working:  I installed my copy of Avid Media Composer 5.5 on there for work.


Tried uninstalling Avid - no change.


Pretty frustrated and just about ready to switch back to my trusty PC - half the price and twice the reliability.


Anyone have any ideas as to what is going on?



MacBook Pro, Mac OS X (10.7.5), Less than 2 months old


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