7 Replies Latest reply: Dec 8, 2012 2:36 PM by Shawn Grinter 2
atom_bomb Level 1 Level 1 (5 points)

This frustrates me to no end. They always release the ARD Client updater before the Admin updater. If they even get to it. You can't do a Create Client Installer if the Admin version is older than the Client version. Client and Admin must be different departments in Cupertino. Thank you for allowing me to vent.

  • 1. Re: Why client 3.6.2 but no Admin 3.6.2!
    Shawn Grinter 2 Level 3 Level 3 (940 points)

    Hi Atom,

     

    Agreed that despite several references & links (e.g. MacNN) the Admin 3.6.2 seems to be AWOL for now. Very frustrating *but* in this particular case you can upgrade the ARD 3.6.2 client (once installed on the "master") to clients when running ARD Admin 3.6.1 - I've done this with all my systems although the install process is quite slow and in one case "stuck" and had to be cancelled. However in this case the install actually appeard to have taken when I quit and relaunched admin.

     

    Regards,

    Shawn

  • 2. Re: Why client 3.6.2 but no Admin 3.6.2!
    CaptMrgnX Level 1 Level 1 (60 points)

    The 3.6.1 Admin works fine with the 3.6.2 client software, even for the Create Client Installer feature.

    Are you saying you're getting some sort of error message when using Create Client Installer?

  • 3. Re: Why client 3.6.2 but no Admin 3.6.2!
    Shawn Grinter 2 Level 3 Level 3 (940 points)

    Hi Captain,

     

    No error message - just stalls for an hour - cancelling the install and re-launching Admin shows however the installation seems to have taken place.

     

    Regards,

  • 4. Re: Why client 3.6.2 but no Admin 3.6.2!
    atom_bomb Level 1 Level 1 (5 points)

    The specific situation is if we build a Client Installer on Admin 3.6.1 and post it internally for distribution then a new Mac arrives at a remote location and a local tech contact does the initial set up then runs the Client Installer. The installer fails because the version of ARD already installed from the GM is "invalid". I filed a bug report which was closed as a duplicate. Access to the duplicate bug report wasn't available. I am hoping that the 3.6.2 update fixes this issue but have yet to test it. If so, updating the client OS prior to installing the Client Installer should work. Fingers crossed.

     

    Here's the error:

    ard.jpg

  • 5. Re: Why client 3.6.2 but no Admin 3.6.2!
    CaptMrgnX Level 1 Level 1 (60 points)

    The Admin will use the client software version that is installed on your admin system to build the client installer. So, if you've installed the 3.6.2 client software on your admin system, you shouldn't have any problems building and deploying 3.6.2 Custom Client Installers on any system 10.7.5 - 10.8.2. But yes, in the future, if a new computer comes with say, 3.7 ARD client, then you'd have to recreate the installer - or target the client from within ARD and use the Change Client Settings feature instead.

  • 6. Re: Why client 3.6.2 but no Admin 3.6.2!
    CaptMrgnX Level 1 Level 1 (60 points)

    In response to Shawn, try hitting Command+R to refresh the Main Window UI when it appears like the client install task is hung. Client installs usually only take 30 seconds or so.

  • 7. Re: Why client 3.6.2 but no Admin 3.6.2!
    Shawn Grinter 2 Level 3 Level 3 (940 points)

    Hi Captain,

     

    Thanks for the hint -I'll try that next time it happens.

     

    Regards,

    Shawn