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iPhone5 issues with WPA2/AES Wifi

185391 Views 537 Replies Latest reply: Feb 22, 2014 7:49 AM by jenniefromnew york RSS
  • wello007 Calculating status...
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    Dec 6, 2012 2:37 PM (in response to Sebby*)

    I logged an assistance request (exceptionally accepted) and it still open, let's see

     

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  • Paul Slatin Calculating status...
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    Dec 6, 2012 8:27 PM (in response to wello007)

    That's what is so frustrating, you can't get any acknowledgement from Apple of any sort of a problem.

     

    I too am thinking it is software because I had no issue with my iPhone 4's or my iPad 3's prior to iOS6.

     

    But there are a lot of people on these boards that say that certain iPhone 5's with certain WiFi modems work OK.

     

    I also think this issue exists only with certain WiFi routers and access points.  My access point is a Cisco WAP4410N and others have reported this issue with the access point. 

  • Sebby* Level 1 Level 1 (0 points)
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    Dec 6, 2012 11:57 PM (in response to Paul Slatin)

    Yep, I agree with you. I've had four iPhone 5 handsets (due to physical damage straight out of the box), two of which ran iOS 6.0.1 rather than 6.0, and all have had the wi-fi issue. So I don't believe it's a hardware problem. What I think is that this issue is intermittent, and sometimes wi-fi will start to work for no apparent reason. It often *seems* like the problem is fixed, e.g. after a network settings reset. I don't think it will last for those who say they've had their phone replaced and the issue is now sorted.

     

    I spoke with Apple support yesterday and the guy said that they were aware of the issue. But I must admit that he didn't inspire much confidence; it felt like he was just saying it because it's what I wanted to hear. I told him that my data usage had been massive since getting the iPhone 5, which I believed was related to the wi-fi issue given that I never had an issue on my 4S that it replaced, he said the problem was Siri. I thought that was a pretty stupid conclusion to reach. My previous phone had Siri and I don't even use Siri... It's disappointing when you feel that know more than the technical support person you are speaking with, particularly from a company like Apple.

  • Gabbana Calculating status...
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    Dec 7, 2012 12:26 AM (in response to Sebby*)

    i agree!! had the same problem with iphone 5 and wifi so i returned it!! no one had an explanation im just supposed to get a new one... its been time consuming and very frustrating i just want a normal working iphone5!! people have been going through iphone 5s because of this wifi situation! and this is supposed to be one of the best phones in the world?! so all these thousands and thousands of phones are defected for us to buy and find out for ourselves when we get home!! not fair

  • philmarriott Calculating status...
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    Dec 7, 2012 12:43 AM (in response to Gabbana)

    Well, still thousands and thousands of defective phones is not very dramatic when they sell millions and millions.

  • Gabbana Level 1 Level 1 (0 points)
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    Dec 7, 2012 12:51 AM (in response to philmarriott)

    THERE PROBABLY ARE MILLIONS DEFECTED if its the most talked about and viewed subject on the discussion board!!! theyre only losing customers and getting complaints about theyre newest and "best" phone THATS ALL

  • watki Calculating status...
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    Dec 10, 2012 12:24 PM (in response to Sebby*)

    This is definitely not a hardware issue. There is a conflict with the Wifi software and other apps on the phone. I usually download apps from the store, and it would crawl. When I open Youtube and stream, the download speed would increase. I believe there is a problem with old non Iphone 5 Apps vs the new iphone 5 apps causing the problem with wifi speeds. I just updated youtube that is optimized with iphone 5, and it does not affect the speeds anymore. I downloaded another app, and it kicks up the speeds again for downloading.

     

    There is definitely a IOS app conflict.

  • abdu2s Level 1 Level 1 (0 points)
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    Dec 13, 2012 5:16 AM (in response to watki)

    Your say is not valid. My iphone 5 is new i didn't do backup restore or anything. first time run with no apps installed from app storeand it refused to connect to my network ''Unavle to connect''  . when i change the security to WEP it can connect but no data transfer what so ever.

     

    I bought it from the UK and now stuck with it. since we don't have an apple store in my country.

     

    Thats just bad luck i bought two. one is working fine ..the other doesn't

     

    The reception is also very poor i have to be within 2 meters of the network to be able to detect it

  • adamhatak Calculating status...
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    Dec 16, 2012 6:59 AM (in response to C4RLOCO)

    Hi,

     

    In my opinion it's a software issue. Currently I have MacBook Pro (mid 2009), iPhone 5, iPhone 4, Mac Mini, iPad 2. All of them have same issue. It all began with iOS 6 / Mountain Lion. In my opinion it's about DNS. I can easily connect to network, but only request to IP's are responding, names are not resolved. That's why it seems that Internet is not working. Switching WiFi off and then on solves the issue. On MacBook Pro and MacMini I tried to flush DNS cache but it didn't help. Only restarting wireless network. It's more often when device is waking up from a sleep. Any one of you have similar thought about this case?

     

    Regards,

     

    Adam

  • Paul Slatin Level 1 Level 1 (0 points)
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    Dec 19, 2012 6:47 AM (in response to C4RLOCO)

    Has anyone tried the 6.0.2 update that came out in the last 24 hours?  Does that resolve the AES encryption issue?

  • Sebby* Level 1 Level 1 (0 points)
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    Dec 19, 2012 6:50 AM (in response to Paul Slatin)

    I installed it with great excitement and I'm pleased to say that, so far, it does appear to have sorted the issue at long last.

  • wello007 Level 1 Level 1 (0 points)
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    Dec 19, 2012 6:57 AM (in response to C4RLOCO)

    I am disapointed, this upgrade is not available for the iPhone 4....

  • Sebby* Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 19, 2012 7:02 AM (in response to wello007)

    Why would it be when the iPhone 4 isn't affected by the issue in question?

  • wello007 Level 1 Level 1 (0 points)
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    Dec 19, 2012 7:07 AM (in response to Sebby*)

    Mine is affected, you can check my previous posts

  • Sebby* Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 19, 2012 7:09 AM (in response to wello007)

    I suspect this is a different issue (but obviously can't be certain).

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