HT5534: About the iWork 9.3 UpdateLearn about About the iWork 9.3 Update
Currently Being ModeratedDec 6, 2012 4:51 AM (in response to JaSo123)
I tried to update my 2011 Macbook Air andgot the same error message there also. What can I do?
Currently Being ModeratedDec 6, 2012 5:31 PM (in response to JaSo123)
Should be an easy fix. You guys probably have another user logged in, which has iTunes open. Close it from those accounts.
Currently Being ModeratedDec 7, 2012 3:25 AM (in response to HACKINT0SH)
Wooaaah!!! THANK YOU!!!
It worked on both my macs. I just logged out other users and then ran the update and it worked fine .
Thank you very much,
Currently Being ModeratedDec 8, 2012 12:03 AM (in response to JaSo123)
Now if only our stilly forum could finally fix their broken image hosting routines. Unfortunately that's something I can't help with.
Currently Being ModeratedApr 21, 2013 6:37 AM (in response to JaSo123)
Logout all other users - shame on you Apple .... truly the kind of usability issue that turned many of us onto Mac OS X from Windows. How hard is it to loose the cryptic code and explain what the user can do - or better offer to kick them out?
Currently Being ModeratedMay 26, 2013 10:28 PM (in response to HACKINT0SH)
Couldn't they just said that?!
Thanks, it worked like a charm! I've been stuck there for days if not weeks.
Currently Being ModeratedMay 26, 2013 10:33 PM (in response to Stefano)
You don't actually have to logout all other users. Only iTunes has to be close in all other accounts.
In this way you can preserve other users opened applications so no work is lost.
Currently Being ModeratedMay 29, 2013 12:51 AM (in response to JaSo123)
Apple is usually good at putting up messages rather than error messages. It would definitely help if they just post a message for 3072 that states, please log out other users before doing upgrade.... This was VERY helpful. BUT took awhile to find ...
Last time I had this problem a few months, I put in a service call. Apple helped me to manually download the upgrade and apply it. It would have been so much easier to have the message or for them do say, "did you log out the other users?" or "did you close iTunes for other users?"...