2 Replies Latest reply: Dec 7, 2012 8:34 AM by amosglenn
amosglenn Level 1 Level 1 (0 points)

I've been using an thunderbolt ethernet adapter for a couple of weeks with no problems. Now I'm trying to connect a USB conference phone for skype calls. When I connect the conference phone to my usb port, the ethernet disconnects from the thunderbolt port.

 

Is there a way to connect a USB item and the thunderbolt-ethernet adapter at the same time?

 

Thanks!


MacBook Air (13-INCH, MID 2011), Mac OS X (10.7.4)
  • 1. Re: Thunderbolt ethernet disconnected when USB assessory connected
    tzbikowski Level 4 Level 4 (1,945 points)

    It is definitely possible to use USB ports while having ThunderBolt to Eth in.

    The problem you may be having is the conference phone which would probably appear as a communication devices in your Networks.

    What you can try is: connect both cables TB and USB
    in System Preferences > Networks

    Set Service Order (cog icon bottom of the window)

    This changes the preferable connection device.

     

    See if that helps - otherwise this is some kind of conflict with third party conference phone.

    Post back your results.

  • 2. Re: Thunderbolt ethernet disconnected when USB assessory connected
    amosglenn Level 1 Level 1 (0 points)

    No, the phone doesn't appear as a network device, only as a USB sound input and output (so I guess it's a fancy speaker/mic and not a phone at all).

     

    But... turning off the WI-FI connection seems to have solved the problem. Can't imagine why. 

     

    Thanks.