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Missing Backup file

476 Views 14 Replies Latest reply: Mar 29, 2013 11:21 AM by Csound1 RSS
nnolson Calculating status...
Currently Being Moderated
Dec 7, 2012 8:05 AM

I created a backup file from the Backup application(not Time Machine). I erased my hard drive and restored Lion. When trying to restore from backup, Lion is not recognizing the file. I also cannot see the file through finder. I can see older backups on a different external hard drive. But I cannot see the newest backup.

 

Please help.

Mac OS X (10.7.4)
  • tzbikowski Level 4 Level 4 (1,945 points)
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    Dec 7, 2012 8:07 AM (in response to nnolson)

    You need to install the backup application you used and this one may see the file and restore your data.

    Hope all goes well.

  • tzbikowski Level 4 Level 4 (1,945 points)
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    Dec 7, 2012 8:46 AM (in response to nnolson)

    is that "different external hard dive" connected?

    I do not know which software you are using but can you try to open backup from the "different location"

  • tzbikowski Level 4 Level 4 (1,945 points)
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    Dec 7, 2012 2:56 PM (in response to nnolson)

    yes

    the Terminal command is:


    defaults write com.apple.Finder AppleShowAllFiles YES

     

    once you run it you need to relunch Finder.

    hold ALT down, right click on Finder icon in Dock and Relunch

  • Csound1 Level 7 Level 7 (32,320 points)
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    Dec 26, 2012 12:59 PM (in response to nnolson)

    Are you referring to this program (Backup 3.0)

     

    Screen Shot 2012-12-26 at 2.58.51 PM.png

  • nevets2 Level 1 Level 1 (35 points)
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    Mar 28, 2013 11:07 PM (in response to Csound1)

    Well I'm looking for help with Backup 3 - precisely the app you showed and are referring to.

     

    How come it seems to have disappeared from the face of Apple?

     

    I still use it to backup key files to an external drive.

     

    But looking at what I am backing up tonight, it only seems able to add new files to the Backup from folders within my User folder and not from the bulk of items on my hard drive which are not contained within my user folder.

     

    Does this make sense?  I was so surprised to be limited like that.

     

    Weirdest of all is that from back in the .mac days when Backup also backed some of my stuff up into that early Apple cloud solution, my single scheduled backup DOES include files and folders from outside the confines of my User Folder.  And I'm afraid that if I somehow delete them from the list of files to be backed up, I will never be able to put them back.

     

    I have not tried a "restore" of any of these files.  But I'm just tiptoeing around this and am disturbed to find so little support for the application on Apple's site.

     

    Do you know what's up?

     

    Steve

  • Csound1 Level 7 Level 7 (32,320 points)
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    Mar 29, 2013 7:13 AM (in response to nevets2)

    Backup 3 has been removed from OSX, if you still have it you can use it, no new copies are available.

  • nevets2 Level 1 Level 1 (35 points)
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    Mar 29, 2013 11:06 AM (in response to Csound1)

    CSound 1, Thank you for the update

     

    But is there anywhere I can get support on Backup 3?  Per my situation outlined above?

     

    It seems to have lost some of its functionality.  Why would it not be able to back up any file on my MacBook Pro's hard drive?  Why would it restrict me to files in the current User's folders?

     

    Any ideas?

  • Csound1 Level 7 Level 7 (32,320 points)
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    Mar 29, 2013 11:10 AM (in response to nevets2)

    Steven Weinberg wrote:

     

    CSound 1, Thank you for the update

     

    But is there anywhere I can get support on Backup 3?  Per my situation outlined above?

     

    It seems to have lost some of its functionality.  Why would it not be able to back up any file on my MacBook Pro's hard drive?  Why would it restrict me to files in the current User's folders?

     

    Any ideas?

    My copy does the same thing (user folders only) and always has.

     

    Backup 3 was removed when Lion came out, some time ago, so support is hard to obtain now, I would leave your plan as it is. And if you have not attempted a restore you have no idea whether you backup works or not, I would test before relying on it.

  • nevets2 Level 1 Level 1 (35 points)
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    Mar 29, 2013 11:17 AM (in response to Csound1)

    Good advice.  I will try

     

    PS - in looking around for Backup support I did find this.

     

    http://mac.softpedia.com/get/Developer-Tools/Apple-Backup.shtml

     

    So it can be downloaded still.

     

    But as far as the items in my one and only backup plan - I seem to have been able to include files and folders from elsewhere on my hard drive when it first came out.  I was a registered .mac user.  Do you think that made a difference?

     

    And it seems to continue to back up those files not in User folders that were included in the backup plan back then.  Go figure!

     

    But it is what it is.

     

    Thanks again.

  • Csound1 Level 7 Level 7 (32,320 points)
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    Mar 29, 2013 11:21 AM (in response to nevets2)

    I too am/was a dotmac user (actually started with iTools, prior to dotmac) so that's not it.

     

    Thanks for that link, I have a copy but a spare is good.

     

    Which folders are these files in?

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