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iphone not appearing in itunes, works in windows

442 Views 10 Replies Latest reply: Dec 7, 2012 9:34 AM by ChrisJ4203 RSS
Pablo_el Calculating status...
Currently Being Moderated
Dec 6, 2012 3:37 PM

After I installed new Windows 7 64 Pro and Intunes 11 the software does not see my phone. I can only see it in windows and use as a camera. Tried all troubeshooting guides and went nowhere.

 

WTH?

iPhone 4S, Windows 7, 64 Pro
  • ChrisJ4203 Level 7 Level 7 (26,445 points)
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    Dec 6, 2012 3:59 PM (in response to Pablo_el)

    Did you try this http://support.apple.com/kb/TS1538. Make sure you have the 64bit version of iTunes loaded. When you updated to Win 7, did you do it as a clean install, or upgrade? When you put on iTunes 11, was it an update via the old iTunes, or a clean install. You may need to uninstall iTunes with this support document http://support.apple.com/kb/HT1923 and reinstall to make sure the latest drivers are installed.

  • ChrisJ4203 Level 7 Level 7 (26,445 points)
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    Dec 6, 2012 8:09 PM (in response to Pablo_el)

    The only thing that I can find different in your basic tests versus mine is that Quicktime is not available on yours. I would try using the support document to uninstall iTunes once more and then reinstall and test it again. For some reason Quicktime is not installing, so there may be something else going on. It is showing the Apple Mobile Device service, so that is good. Cannot see any other problem. Have you tried different USB ports, and/or connectors. Make sure you are not using a hub.

  • ChrisJ4203 Level 7 Level 7 (26,445 points)
    Currently Being Moderated
    Dec 7, 2012 8:13 AM (in response to Pablo_el)

    If it is an iTunes issue, then the clean install of iTunes should correct the issue. Uninstall and reinstall according to this support document http://support.apple.com/kb/HT1923. After that, take the time to run the Apple Software update program. It should recognize whether there is a problem with Quicktime. After that, reboot the computer, then do a reset on the phone and then connect and see if it is recognized.

  • ChrisJ4203 Level 7 Level 7 (26,445 points)
    Currently Being Moderated
    Dec 7, 2012 8:45 AM (in response to Pablo_el)

    Just because it didn't work the first time does not mean it won't work. After checking your logs, I explained the differences you are showing in a similar Windows 7 installation. If you have been doing this for so long, why come here? We are users just like you and volunteer our time to try and assist other users. Since you don't seem to want the help, then I will stop responding.

  • ChrisJ4203 Level 7 Level 7 (26,445 points)
    Currently Being Moderated
    Dec 7, 2012 9:20 AM (in response to Pablo_el)

    No one said you would not be given support from Apple. We are not Apple! Read my previous post. If nothing you are doing is working, then it is time to contact Apple Care, and or make an appointment with the Apple Genius Bar for hardware checkup. The support documents that I have provided you and other suggestions that I made are the only things I am aware of. Also, if anyone else had a thought, it would have been posted here.

     

    Because syncing does not rely on outside connection, I cannot think of any setting on the computer that would be blocking the ability for iTunes to recognize the phone. The fresh install of iTunes provides the latest USB drivers, Apple Mobile Device Service, Bonjour and the iPod and iTunes helpers. According to the diagnostic that you are sending, all of those are running. The last thought I have is about resetting sync history in iTunes, but that is generally reserved for problems with a sync, and the iPhone would have to be recognized for that. However, you can try that setting. In iTunes, go to Edit, Preferences, Devices, and click on that.

     

    Other than that, you would need to contact Apple.

  • ChrisJ4203 Level 7 Level 7 (26,445 points)
    Currently Being Moderated
    Dec 7, 2012 9:34 AM (in response to Pablo_el)

    Just found this discussion thread https://discussions.apple.com/thread/4579647?tstart=0. See if anything the poster stated about finding a solution on a blog helps.

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