Currently Being ModeratedDec 6, 2012 3:59 PM (in response to Pablo_el)
Did you try this http://support.apple.com/kb/TS1538. Make sure you have the 64bit version of iTunes loaded. When you updated to Win 7, did you do it as a clean install, or upgrade? When you put on iTunes 11, was it an update via the old iTunes, or a clean install. You may need to uninstall iTunes with this support document http://support.apple.com/kb/HT1923 and reinstall to make sure the latest drivers are installed.
Currently Being ModeratedDec 6, 2012 6:58 PM (in response to ChrisJ4203)
Tried both links (waaaay before I posted) and no luck at all. Neither 64 nor 32 bit works.
I can log on into the store and that is it! Here are the diagnostic results:
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
QuickTime not available
Apple Application Support 2.3.2
iPod Updater Library 10.0d2
CD Driver 184.108.40.206
CD Driver DLL 220.127.116.11
Apple Mobile Device 18.104.22.168
Apple Mobile Device Driver 22.214.171.124
Bonjour 126.96.36.199 (333.10)
Gracenote SDK 188.8.131.522
Gracenote MusicID 184.108.40.206
Gracenote Submit 220.127.116.11
Gracenote DSP 18.104.22.168
iTunes Serial Number 0032C0180346D6B8
Current user is an administrator.
The current local date and time is 2012-12-06 21:57:47.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GTX 280
NVIDIA, NVIDIA GeForce GTX 280
**** External Plug-ins Information ****
No external plug-ins installed.
**** Device Connectivity Tests ****
iPodService 22.214.171.124 (x64) is currently running.
iTunesHelper 126.96.36.199 is currently running.
Apple Mobile Device service 188.8.131.52 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH10 Family USB Universal Host Controller - 3A34. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A35. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A36. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A37. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A38. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A39. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments 1394 OHCI Compliant Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
Currently Being ModeratedDec 6, 2012 8:09 PM (in response to Pablo_el)
The only thing that I can find different in your basic tests versus mine is that Quicktime is not available on yours. I would try using the support document to uninstall iTunes once more and then reinstall and test it again. For some reason Quicktime is not installing, so there may be something else going on. It is showing the Apple Mobile Device service, so that is good. Cannot see any other problem. Have you tried different USB ports, and/or connectors. Make sure you are not using a hub.
Currently Being ModeratedDec 6, 2012 10:27 PM (in response to ChrisJ4203)
yes, I have three cables which I plug into directly into motherboard.
I installed even older version of itunes - still the same. Propably the iphone driver is the issue here somehow :/
Currently Being ModeratedDec 7, 2012 8:13 AM (in response to Pablo_el)
If it is an iTunes issue, then the clean install of iTunes should correct the issue. Uninstall and reinstall according to this support document http://support.apple.com/kb/HT1923. After that, take the time to run the Apple Software update program. It should recognize whether there is a problem with Quicktime. After that, reboot the computer, then do a reset on the phone and then connect and see if it is recognized.
Currently Being ModeratedDec 7, 2012 8:29 AM (in response to ChrisJ4203)
Like I mentioned before, I ALREADY DID THAT and it DID NOT RESOLVE THE ISSUE.
I am IT for 15 years, I can handle simple tests myself without any help.
PLEASE STOP SPAMMING THE SAME RESPONSE.
Currently Being ModeratedDec 7, 2012 8:45 AM (in response to Pablo_el)
Just because it didn't work the first time does not mean it won't work. After checking your logs, I explained the differences you are showing in a similar Windows 7 installation. If you have been doing this for so long, why come here? We are users just like you and volunteer our time to try and assist other users. Since you don't seem to want the help, then I will stop responding.
Currently Being ModeratedDec 7, 2012 8:53 AM (in response to ChrisJ4203)
I am desperate for help. Nothing that I try works and my Phone sync no problem with other machines. I clearly stated that I tried all the FAQs so if you have something to add that is not there already be my guest Installing quicktime did not resolve anything, as ususal
So you are saying I will be given no support whatsoever from Apple? Great, time to buy that Samsung Galaxy 3S than.
If I could I would ditch that God forskaen software which Itunes is altogehter and use something else.
Currently Being ModeratedDec 7, 2012 9:20 AM (in response to Pablo_el)
No one said you would not be given support from Apple. We are not Apple! Read my previous post. If nothing you are doing is working, then it is time to contact Apple Care, and or make an appointment with the Apple Genius Bar for hardware checkup. The support documents that I have provided you and other suggestions that I made are the only things I am aware of. Also, if anyone else had a thought, it would have been posted here.
Because syncing does not rely on outside connection, I cannot think of any setting on the computer that would be blocking the ability for iTunes to recognize the phone. The fresh install of iTunes provides the latest USB drivers, Apple Mobile Device Service, Bonjour and the iPod and iTunes helpers. According to the diagnostic that you are sending, all of those are running. The last thought I have is about resetting sync history in iTunes, but that is generally reserved for problems with a sync, and the iPhone would have to be recognized for that. However, you can try that setting. In iTunes, go to Edit, Preferences, Devices, and click on that.
Other than that, you would need to contact Apple.
Currently Being ModeratedDec 7, 2012 9:34 AM (in response to Pablo_el)
Just found this discussion thread https://discussions.apple.com/thread/4579647?tstart=0. See if anything the poster stated about finding a solution on a blog helps.
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