3 Replies Latest reply: Dec 10, 2012 10:07 AM by CMCSK
jeffreykicken Level 1 Level 1 (0 points)

todat i got my macbook pro 13'' 2012 back after a replaced logicboard. but now when i press the powerbutton when the macbook is already on the macbook freezes. it does nothing. when you press it for a few seconds the macbook turns off en can be restarted, but then the problem reaccures. i didn't have this problem before the replacement, so how can i fix this?


MacBook Pro, OS X Mountain Lion (10.8.2)
  • 1. Re: when the power button on my macbook is pressed, the macbook freezes
    CMCSK Level 6 Level 6 (10,425 points)

    jeffreykicken wrote:

     

    todat i got my macbook pro 13'' 2012 back after a replaced logicboard. but now when i press the powerbutton when the macbook is already on the macbook freezes. it does nothing. when you press it for a few seconds the macbook turns off en can be restarted, but then the problem reaccures. i didn't have this problem before the replacement, so how can i fix this?

     

    Take the computer back to the repair shop.  Apple has a 90 day warranty on all repairs.  You should NOT be repairing Apple's repairs.

     

     

     

     

     

     

     

     

     

     

     

    dancingsmilie.gif

  • 2. Re: when the power button on my macbook is pressed, the macbook freezes
    jeffreykicken Level 1 Level 1 (0 points)

    thanks for replying!

     

    I know what you mean but i can turn the macbook off via the menu in the upper left hand corner. but i have tests net week so i can not miss my laptop for another week. do you maybe know if it helps for me to call the apple helpdesk.(i dno't know if that is the right word, i'm dutch! and my englisch is very bad!)?

  • 3. Re: when the power button on my macbook is pressed, the macbook freezes
    CMCSK Level 6 Level 6 (10,425 points)

    Call Apple Care ASAP.  Did you make note of your case number?  If the repairs will take awhile, you can request for a replacement.  If need be, you can ask to be transferred over to Customer Relations.  CR will cut through all the red tape.

     

     

     

     

     

     

     

     

     

     

     

    dancingsmilie.gif