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iphone 5 doesn't stay connected to wifi

412 Views 1 Reply Latest reply: Dec 7, 2012 1:55 PM by JimHdk RSS
sentor Calculating status...
Currently Being Moderated
Dec 7, 2012 1:36 PM

I have gone to apple store and I am now on my 3rd iphone5!!!!  The other 2 iphone 5s had this issue as well as some others.  I did complete restores to both of those iphone5's and deleted everything.  I did not restore from a back up or icloud.  Set it up as a new phone each time. 

The other glitches seem to be ok with this 3rd iphone5.  However, I am still having connectivity issues.  While in the apple store this even happened with the newest iphone5.  The "genius" that helped me said that she had never heard of this issue before or seen it.  I explained that this is my 3rd iphone5 and it has happened on everyone of those.  She said that if this was happening to others she would have seen or heard of it before.  After telling her that I saw multiple articles and videos online for this issue as well as the others I was having, she told me that you can find anything you want to on the internet and it doesn't mean it is true.  Well OK, but I am on the apple support pages now and this is all over the place.  She also told me that if this is an issue that surely there will be an update soon that will fix these glitches.  WHEN WILL THE UPDATE BE RELEASED ????????

 

I had an iphone 4 without any problems.  I have verizon service without unlimited data package.  Verizon sent me a text halfway through my first month with iphone 5 to say that i was close to my limit on data.  I never had this issue with the 4, and rarely came close to using the data I was alloted.  I have not changed the way I use my phone, except that I am constantly getting kicked off wifi.  Verizon's suggestion was to turn off my cellular data service when in wifi downloading apps so that it would not be able to switch to LTE and 3G service.  Apple said I should not need to do this.  Alright then..... FIX THE PROBLEM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

iPhone 5, iOS 6.0.1, iphone 5 dropping wifi connection
  • JimHdk Level 7 Level 7 (21,645 points)
    Currently Being Moderated
    Dec 7, 2012 1:55 PM (in response to sentor)

    You've got a problem with your WiFi router. Look for an update to the router firmware on the manufacturer's support web pages.

     

    If you need more help please give the make, model and version of the WiFi router that you are using.

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