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114 Views 2 Replies Latest reply: Dec 7, 2012 2:53 PM by cant import music on to itunes RSS
lepshyn1 Calculating status...
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Dec 7, 2012 2:19 PM

My daughter locked her phone up because she changed the password then forgot the password. There are pictures on her phone that I do not want to lose and would like to know how to retrieve them from the phone or icloud. I went into icloud and did not see an option for pictures. I verified on my phone that I have turned on the photostreaming option and now need to know how to retrieve photos.

Please help,

April

904-315-7684

iPhone 3GS (8GB), iOS 6
  • randers4 Level 9 Level 9 (53,585 points)
    Currently Being Moderated
    Dec 7, 2012 2:50 PM (in response to lepshyn1)

    If the photos are in photo stream, you can either sync your computer with her icloud account (if it meets the minimum system requiriements) and turn on photo stream, or sync another iOS device with her iCloud account with photo stream enabled.  This guide explains how to sync your computer with iCloud: http://www.apple.com/icloud/setup/.  Alternatively, if she backed up her phone on her computer using iTunes, you could use 3rd party software such as iPhone Backup Extractor to extract the camera rolll photos from the backup.

  • cant import music on to itunes Calculating status...
    Currently Being Moderated
    Dec 7, 2012 2:53 PM (in response to lepshyn1)

    turning on photostreaming at this stage wont do anything as this only shares new pictuers with all your other deivces rather than existing ones, what you could try is plug the phone into your pc and when it loads on itunes go to the iphone page click restore iphone, when you click this it will ask you to back up you phone, back up the phone to icloud and then restore the phone, when the phone is restored go through the set up screens on the phone and sign in with your apple id, then the phone will say if you want to restore the phone from an icloud back up, tap on the most recent icloud back up and let the phone restore, when the phone is finished there will be no password on the deivoce and all the pictures will be put back on the phone.

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