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How do I reset my security questions?

344924 Views 390 Replies Latest reply: Apr 15, 2014 5:02 PM by Alexiskatherine24 RSS Branched to a new discussion.
  • 4dose Calculating status...
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    Dec 1, 2012 2:57 AM (in response to dhaterz11)

    Even me I have no idea how to reset my security questions its driving me crazy I doesn't show to change answers under password and secrutiy witch is more annoying.

     

    Please if find a solution please send me a email at d_m-990@hotmail.com

  • shannon261995 Calculating status...
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    Dec 2, 2012 2:22 PM (in response to whisperingspiirt)

    how did you get them reset?

  • buzzkill108 Calculating status...
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    Dec 4, 2012 6:14 PM (in response to megan112)

    I dont get a email from apple when it says how to reset security and it sends a email but i never get it

  • Alexxx78 Calculating status...
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    Dec 5, 2012 5:42 AM (in response to UnkownIntel)

    this is nuts. how the **** am i gonna remember my answer when the account is over 2 years old. I tried very way and yet i cant do it. Help me out. I just added $25 to it via Itune Gift Card and now it's like a waste.

  • RMBx3 Calculating status...
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    Dec 6, 2012 2:17 PM (in response to Alexxx78)

    same im so mad

  • mr_angry Calculating status...
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    Dec 6, 2012 4:04 PM (in response to RMBx3)

    Same problem here. I can't seem to get this fixed at all. It has been a few months now that we have not been able to purchase items in itunes. Rang support who wanted me to answer security questions which I was trying to reset and don't know the answers for!!

    I was told that they can't do anything unless I can answer at least one of the security questions.

    Email sent to rescue account but nothing ever arrives.

     

    This is very dissapointing and frustrating apple!! I think it is time to put all my apple products on ebay and look at purchasing android.

  • racheljanexo Calculating status...
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    Dec 7, 2012 11:09 AM (in response to dhaterz11)

    I have finally had this problem resolved!

    If you can not remember at least one of the answers then add a bank card to your account.

    Ring up Apple Support and they will put you through to someone who deals with account information.

    They will send you a verification code and you will then be able to change your security questions :)

    Hope this helps!

  • BtrWrld Calculating status...
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    Dec 8, 2012 10:24 AM (in response to oxymoron1983)

    Yes, this is ridiculous.  They place more emphasis on securing the answers to the questions than the password.  If I remember my password, it should not be a problem to reset my security questions.  Instead of bring my kids up liking Apple, I am probably bringing them up to like Google since I am always cussing Apple products now.

  • Cscience1 Level 3 Level 3 (705 points)
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    Dec 8, 2012 2:42 PM (in response to dhaterz11)

    There isn't a actual way to reset your security questions Apple used to do it a long time ago. But now you have to call Apple support and tell them that you have this problem. I forgot them once i called Apple support and they helped me.

     

    Hope this helps!

  • Tdogfromca Calculating status...
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    Dec 8, 2012 8:50 PM (in response to Garcia805)

    alright but i cant get in my email what to do???

  • EddyBud Calculating status...
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    Dec 9, 2012 1:20 AM (in response to UnkownIntel)

    I have the same problem!!!! i cant buy anything until i get the answer to my security questions!!! its so stupid because I dont know what my answers are... I shouldnt need to...I know my password and no one can guess it! **** YOU APPLE!!! FIX THIS!!! GET RID OF SECURITY QUESTIONS!!!!

  • DAVID-CR Calculating status...
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    Dec 9, 2012 12:53 PM (in response to Cscience1)

    Hi,

     

    I have the same problem but worse; because all I get now when I enter to the account management option is

    Exceeded Maximum Attempts

     

    Do you know what is the number of apple support in the US?

     

    Thanks in advance

  • andrew donnelly 1888 Calculating status...
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    Dec 11, 2012 2:21 PM (in response to ultimation)

    how do u reset securty questions ??????? can u help ?

  • jojo152 Calculating status...
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    Dec 12, 2012 6:42 AM (in response to andrew donnelly 1888)

    Sad sad. I tried twice by email to get my security questions reset, I only get an automated response that says I will be contacted in 24 hours, still no contact. I called apple support. The lady actually hung up on me when I didn't know the answers to my security questions. What kind of apple support is this? All I want is to reset my security questions.

  • anyusernameleft Level 1 Level 1 (0 points)
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    Dec 12, 2012 7:00 AM (in response to jojo152)

    You have to phone them.

     

    I called Apple support over a different security issue which required me to reset my Apple ID password.

    It came out that I didn't know my security questions. (I knew 3 answers but I didn't know which answer was to which question - long story)

     

    The guy sent me a security code to my iPhone, also came through on my iPad, which I read back to him, he asked details of my credit card and somehow reset my questions so I could do them again. This time I've written them down.

    So much for security.

     

    Oh and on that topic, did you know if your email address is taken over by spammers and blacklisted then you loose your whole Apple ID and purchase history from the App Store and iTunes?

    I'm going to have to find another way to buy Apple software and music, this is way too much of a security risk for me.

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