HT204497: Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch

Learn about Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch
ony1
Level 1 (0 points)

Q: my factime says unable to connect, check internet connection, but safari works for using the internet

I get the message unable to connect, please check your internet connection when I am trying to get started with facetime. I am connected because I can use safari. I get the same message when trying to get started with i-messages. Can anyone help me resolve this problem?

iPod touch, iOS 6

Posted on Dec 8, 2012 11:48 AM

Close
ony1

Q: my factime says unable to connect, check internet connection, but safari works for using the internet

  • All replies
  • Helpful answers

  • by lllaass,

    lllaass lllaass Dec 8, 2012 1:51 PM in response to ony1
    Level 10 (189,248 points)
    Desktops
    Dec 8, 2012 1:51 PM in response to ony1

    Try:

    - Reset the iOS device. Nothing will be lost

    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

    least ten seconds, until the Apple logo appears.

    - Go to Settings>General>Date&Time and make sure it is set to Automatic

    - Go to Settings>wifi>the connected network and change the DNS to Google's 8.8.8.8

    - Go to Settings>iTunes and App Stores and sign out and sign back in

    Maybe:

    Using FaceTime and iMessage behind a firewall