patrickfromuk

Q: IOS 5.1.1. update bug (Volume Control)

This thread concerns IOS 5.1.1. update and the subsequent loss of volume button functionality and use of internal speakers.

 

Please can someone help from the mac team!

 

It's not a jailbreak phone. only purchased in early April on O2. Updated to 5.1.1. yesterday morning and now the volume buttons are virtually redundant!. Here are the symptoms;

 

  1. When the volume buttons are pressed on the home screen i get "ringer" and the speaker symbol appear but nothing more (ie. +/- volume)
  2. When playing back from iTunes with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  3. When i playback Youtube content with no headphones in, I get nothing through the internal speakers, nor do the volume buttons work, nor is the volume slider visable.
  4. With headphones plugged in sound is audible and volume buttons work.
  5. Whilst using voicemail, (no headphones connected) i can play the message through the speakers and control volume using side buttons.

 

What's the deal Mac Support? I have restored the phone twice and also given the headphone jack a good blow with Servisol Duster 101.

 

Thanks, P

iPhone 4S, iOS 5.1, 5.1.1. upgrade

Posted on May 9, 2012 12:23 PM

Close

Q: IOS 5.1.1. update bug (Volume Control)

  • All replies
  • Helpful answers

first Previous Page 20 of 22 last Next
  • by eazymathis62,

    eazymathis62 eazymathis62 Nov 28, 2012 1:07 AM in response to patrickfromuk
    Level 1 (0 points)
    Nov 28, 2012 1:07 AM in response to patrickfromuk

    I went to another site after searching the web for over an hour (including all of these post) and found something that worked for me and several others. Take a credit card where you dock/charge your phone and run it under both sides of the connector board. IT ACTUALLY WORKED! As stupid as this sounds it worked!

  • by 4vbgirls,

    4vbgirls 4vbgirls Nov 30, 2012 8:25 AM in response to eazymathis62
    Level 1 (0 points)
    Nov 30, 2012 8:25 AM in response to eazymathis62

    This totally worked.  I was apprehensive to run my cc under the dock connector board, but I did it very gently and my sound worked again.  My sound would not work and the volume control showed no square to form the bar.  Tried eveything else including the canned air.

  • by Heateris,

    Heateris Heateris Dec 3, 2012 3:27 PM in response to 4vbgirls
    Level 1 (0 points)
    Dec 3, 2012 3:27 PM in response to 4vbgirls

    This worked for me also.

  • by DLucen8,

    DLucen8 DLucen8 Dec 8, 2012 10:34 AM in response to patrickfromuk
    Level 1 (0 points)
    Dec 8, 2012 10:34 AM in response to patrickfromuk

    Thankyou Daystar and Dhimmid! The combination of your advice helped me fix my girlfriend's volume issue where it acted as if it was docked. I whittled down a toothpick and picked away at the small rectangular sensor area pictured in Daystar's post. That fixed the issue.

  • by SafinaCR7,

    SafinaCR7 SafinaCR7 Dec 8, 2012 4:35 PM in response to patrickfromuk
    Level 1 (0 points)
    Dec 8, 2012 4:35 PM in response to patrickfromuk

    Hi Guys

    I have finally fixed this problem. It worked straight away. First plug your iphone into your computer with the USB lead and then plug in the headphones into the iphone. Play some music for about 5 minutes and then remove the USB lead from the iphone and then remove the headphones!! VOILA! It should work

  • by otlw4lf,

    otlw4lf otlw4lf Dec 12, 2012 7:01 PM in response to patrickfromuk
    Level 1 (0 points)
    Dec 12, 2012 7:01 PM in response to patrickfromuk

    The issue is the dock connector. I had an extra iPhone 4 laying around. I swapped the two out and it fixed the issue. It appears the dock connector is just bad. I tried all of the items listed above and nothing worked. It was a quick and simple fix, if you are somewhat handy with tools.

  • by agiii,

    agiii agiii Dec 20, 2012 9:45 PM in response to patrickfromuk
    Level 1 (0 points)
    Dec 20, 2012 9:45 PM in response to patrickfromuk

    same problem.. vol. control.. schedule for tomm.

  • by ltara,

    ltara ltara Dec 22, 2012 5:50 AM in response to patrickfromuk
    Level 1 (0 points)
    Dec 22, 2012 5:50 AM in response to patrickfromuk

    Hi, 

    I am seeing the same issue:

    The volume button just shows the ringer but no volume bar.

     

    Any soluations would be appreciated.

     

    Thanks.

  • by otlw4lf,

    otlw4lf otlw4lf Dec 22, 2012 6:23 AM in response to patrickfromuk
    Level 1 (0 points)
    Dec 22, 2012 6:23 AM in response to patrickfromuk

    Please see my previous post. The issue is with the dock connector. It needs to be replaced. I had the same issue as everyone else, replaced the dock connector and the issue was resovled.

  • by belovedRa,

    belovedRa belovedRa Dec 22, 2012 8:22 AM in response to otlw4lf
    Level 1 (0 points)
    Dec 22, 2012 8:22 AM in response to otlw4lf

    Actually, if you read back through the posts, you will see there are actually 3 separate issues, each with a different solution.  This last one is just one of the 3.  Read previous posts for the other 2 possible issues and solutions.

  • by Don Lasse,

    Don Lasse Don Lasse Dec 30, 2012 7:25 PM in response to patrickfromuk
    Level 1 (5 points)
    Dec 30, 2012 7:25 PM in response to patrickfromuk

    I just encountered this problem as well, on a 4s running iOS 6.0.1

    Searching a few hours for a solution, and trying everything without any success, I was just about to give up.

     

    BUT...then I found a small tip somewhere, that solved my problem completely: Go to Settings --> Music, then turn 'Sound Check' on, then off. Voilá, speakers working again, volume control working, everything as normal!

     

    I must admit that i'm not completely convinced this is all you need to do. I have really tried anything else described in this thread - except from the jailbreak/deleting file, that was my final solution. But resetting the phone, cleaning headphone-jack, cleaning dock connector with a toothbrush (it really needed it I admit!), free'd the 'sensor' under the docking pins and so on - nothing helped until the very simple 'Sound Check' fix! Wether it's a combination of fixes or not, I just enjoy my phone working again :-)

     

    ---

     

    For anyone interested, I'm pretty sure this problem began when I started using a new set of AirPlay speakers. I was playing a game on my iPhone shortly before using the speakers, with sound from the phone. Shortly after, I 'paired' my phone with a new Bose speaker via Airplay, and listened to some music for a while. During this, I connected my charger for the phone, as I was running low on power.

    When I turned off the music, I wanted to play the game again, but then realised that there was no sound - either from the phone or the Bose speakers. I quickly realised that I only had 2 different output in my 'airplay' menu: the Bose speaker system and the 'Docking Port'.

     

    For that reason I think the problem is indeed a software bug. I have yet to reconnect my phone to the speakers again, but will update with additional info if the problem returns.

  • by karenmean,

    karenmean karenmean Jan 3, 2013 10:34 AM in response to patrickfromuk
    Level 1 (0 points)
    Jan 3, 2013 10:34 AM in response to patrickfromuk

    clean the charging port with a thin paper like a business card and get the crud out of there and it will start working properly

  • by Tbird4865,

    Tbird4865 Tbird4865 Jan 8, 2013 3:01 PM in response to patrickfromuk
    Level 1 (0 points)
    Jan 8, 2013 3:01 PM in response to patrickfromuk

    I don't know about all of you but I actually had this problem too with my iPhone 3GS and I was just having it with my iPhone 5.  I know this may sound like I am stupid and you have all tried this already but it just fixed my problem which it sounds like everyone else's.  I've found when I pull my phone from a docking station my finger hits that button above the volume buttons.  Although it looks like its going the right way it was actually in the middle.  I clicked mine back and forth a few times at my sons direction and I now have my volume back.  I know I never touch that button for anything but It worked for me!  I was blaming everything and everyone for this issue but that's all it was.  Hope  it helps you! 

  • by IanTD,

    IanTD IanTD Jan 10, 2013 2:37 AM in response to Daystar93
    Level 1 (0 points)
    Jan 10, 2013 2:37 AM in response to Daystar93

    Sorry to rain on your parade folks, but the 'sensor' identified in the earlier posts isn't a sensor, it's the water damage detector sticker. If you get water in there it turns red so as to tell Apple that your warranty is invalid. There's one in the headphone port as well. That's why someone further up this page reported a red 'sensor', they must have got the phone wet sometime.

     

    I expect it's actually what someone else reported, random bit of conductive material on the connector, and in getting down into the sticker you are dislodging that at the same time. Either that or there is some component beind the sticker, but that seems unlikely.

     

    Anyway, I have this problem now on my iPhone4S with IOS 6.0.1 and none of the above fixes solve it. I'm pretty sure it's software related as well, as if I leave the phone locked for a while the problem goes away. But exactly two seconds after I open the music app it re-occurs, with the time delay being consistent each time.

     

    That doesn't sound like a flakey bit of hardware to me.

  • by IanTD,

    IanTD IanTD Jan 11, 2013 2:58 AM in response to IanTD
    Level 1 (0 points)
    Jan 11, 2013 2:58 AM in response to IanTD

    Well I can confirm that clearing out the connector doesn't fix my problem (although clearly it does help some people). My issue is defintitely software.

     

    I don't actually use a dock, only my apple power lead (no cheap third party leads) for charging. But I do have an Apple compatible amp with a USB socket (I don't normally use it as it also does Airplay). So last night I plugged my phone into that, played a song, then unplugged the phone. Bingo, problem solved and 'dock connector' mode had vanished. I played around with it for a while and it stayed fixed.

     

    Sadly though, I then plugged it into the charger, and the problem immediately came back, but I was able to clear it again by plugging it back into the amp. I left the phone overnight and it was fine, but the problem came back again when I plugged it into the charger this morning (and was cleared again using the amp).

     

    Crucially, I'm using the same Apple supplied USB cable both times, i.e. I'm taking the same cable out of my charger and plugging it into the amp. It consistently clears the problem when plugged into the amp, but creates it when plugged into the charger. So it's nothing to do with the cable, or my dock connector. I've also used more than one charger, so it's not that either.

     

    I'm 99% certain that my issue is in software somewhere. Something has become corrupt and is somehow mistaking a charging lead for a dock, but then not recognising when it is unplugged (as there is no dock to remove!). No idea where this has come from, I never use plug in audio devices, only bluetooth or airplay. Still, I have a workaround of sorts for the time being.

     

    Next step for me is to reset the phone, but I'm holding fire on that as I upgrade to an iPhone 5 next week anyway, after which I was already going to re-build the 4S as a new handset. So there seems little point in mucking about with it now. Once I've rebuilt it though I'll report back on whether than cleared the problem permanently, for assistance of others who can't fix this problem with a toothbrush!

first Previous Page 20 of 22 last Next