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iphone5 restore

322 Views 3 Replies Latest reply: Dec 9, 2012 3:06 AM by paulavg39 RSS
Stef424 Calculating status...
Currently Being Moderated
Dec 8, 2012 8:50 AM

iPhone5 is locked because of too many bad password attempts.  Phone needs to be restored but unable to restore via iTunes.  Conflict between update and restore.  Phone needs to be updated, but cannot be restored because iTunes is asking for password and I don't know it.  Any workarounds out there?  Otherwise I have to wait to go to Store .... Thank you

iPhone 5
  • wjosten Level 10 Level 10 (91,360 points)
    Currently Being Moderated
    Dec 8, 2012 8:53 AM (in response to Stef424)

    Force the phone into recovery mode & restore it:

     

    Turn your phone off, then:

     

    Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don't see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

  • paulavg39 Calculating status...
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    Dec 9, 2012 3:06 AM (in response to wjosten)

    I try to restore my iphone 3 but i cant , can you help me? my sceen showa me the tunes mode.. and then when the software is restorting show me an error -1

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