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is Apple Care worth all the money?

2121 Views 11 Replies Latest reply: Dec 9, 2012 1:28 PM by yh760 RSS
eamonn.keogh12 Level 1 Level 1 (0 points)
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Dec 9, 2012 8:59 AM

is Apple Care worth all the money? they are asking me to dish out an extra €349 for 3 years of customer support sounds like the biggest rip off to me...what are your opionions? Am i wrong in saying its a rip off?

  • John Galt Level 7 Level 7 (33,200 points)
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    Dec 9, 2012 9:07 AM (in response to eamonn.keogh12)

    eamonn.keogh12 wrote:

     

    ... Am i wrong in saying its a rip off?

     

    It depends on your definition of "rip off". "Rip off" implies theft or deceit.

     

    AppleCare is not a deceitful marketing effort but I doubt the company loses money on the product.

     

    Nearly all Apple hardware products have a one year warranty (in the US). If you desire more you have to pay for it. This is your decision.

     

    FWIW I have never purchased AppleCare for any Apple product I have ever owned in the 27 years of owning them. None of them has ever required service. The money I did not spend on AppleCare could buy a fully configured Mac Pro or a couple of very nice iMacs today. This is called "self-insurance". I don't lose money either.

    MacBooks  iMacs  iPods  AirPorts, OS X Mountain Lion,  27 years Apple!
  • babowa Level 7 Level 7 (22,135 points)
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    Dec 9, 2012 9:10 AM (in response to eamonn.keogh12)

    It is insurance. You may need it or you may not.

     

    I have it on all of mine (iMac, MBP, iPad). I wouldn't do without it.

     

    Just very recently, I had problems with my 2010 iMac. First they replaced the hard drive; two weeks later (problems persisted), they replaced the logic board (repair cost about $800+). Both repairs done in my home free of charge. In the US, Applecare includes on site service for desktops as long as you live within 50 miles of an authorized service provider. To me, that is priceless - I don't have to lug my heavy 27" iMac into a store.

     

    You do not have to buy it at an Apple store; I generally purchase it from a reputable online reseller such as Amazon, Provantage, or LAcomputercompany who sell the package for less:

     

    http://www.lacomputercompany.com/cgi-bin/rpcart/index.cgi?command=listitems&type =group&group=appcare

  • John Galt Level 7 Level 7 (33,200 points)
    Currently Being Moderated
    Dec 9, 2012 9:13 AM (in response to babowa)

    babowa wrote:

     

    You do not have to buy it at an Apple store;

     

    You can buy it on eBay too, for a substantial discount. As far as I have been able to tell this is legitimate.

     

    The seller must actually ship the retail box though; this is change from earlier policy.

  • babowa Level 7 Level 7 (22,135 points)
    Currently Being Moderated
    Dec 9, 2012 9:14 AM (in response to John Galt)

    Mine paid off this year (or: this has not been the my year with troublefree Apple products):

     

    iMac repairs (above)

    2009 Macbook replaced with a new 2012 MBP 2 weeks short of being 3 years old (and expiration of Applecare)

    iPad replaced twice

     

    I've had a total of 3 logic boards replaced over the past 5 years - at approx. $800 - 900 a shot, it's considerably more than paying $140 x 3 for the Applecare.

  • babowa Level 7 Level 7 (22,135 points)
    Currently Being Moderated
    Dec 9, 2012 9:16 AM (in response to John Galt)

    Yes, I know - I'm glad they finally stopped allowing the emailing  of the fake/previously used registration keys; I reported enough of them.

  • John Galt Level 7 Level 7 (33,200 points)
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    Dec 9, 2012 9:26 AM (in response to eamonn.keogh12)

    eamonn.keogh12 wrote:

     

    ... it felt like a slap on the wrists and if i dont get the apple care they told me in the shop that a phonecall to support will cost €49.  That sounds very much like someone is ripping me off somewhere.

     

    Then don't buy it.

     

    There is no shortage of forces requiring you to spend money you do not wish to spend. This is not one of them.

     

    You have the freedom of choice in this matter. Stop complaining and use it.

    MacBooks  iMacs  iPods  AirPorts, OS X Mountain Lion,  27 years Apple!
  • babowa Level 7 Level 7 (22,135 points)
    Currently Being Moderated
    Dec 9, 2012 9:32 AM (in response to eamonn.keogh12)

    a phonecall to support will cost €49. That sounds very much like someone is ripping me off somewhere.

     

    Your regular warranty (have you read it????) states that you have 90 days telephone support (that means any question at all) and 1 year of hardware coverage (that means free repairs on hardware - not software problems). If you call after 90 days and it is a software problem, then yes, it will cost you. That is not a rip off - the terms are in the warranty. If you want to be covered 100%, get the Applecare. It is really of benefit to read the warranty.

  • yh760 Level 1 Level 1 (0 points)
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    Dec 9, 2012 1:03 PM (in response to babowa)

    I'm from Singapore , so will i be able to get AppleCare+ ?

  • babowa Level 7 Level 7 (22,135 points)
    Currently Being Moderated
    Dec 9, 2012 1:13 PM (in response to yh760)

    Frankly, I do not know since I am in the US (but I would assume yes you can) - why don't you check with your Apple store?

  • yh760 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 9, 2012 1:28 PM (in response to babowa)

    ok , I just managed to find the email of my local store. thank you

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